At 3INA, we're pushing the boundaries of beauty and digital innovation. We're on a mission to make makeup accessible to all, while disrupting traditional industry standards.
As a passionate E-Commerce Manager, you'll be responsible for leading our online channel, driving sustainable sales growth, and delivering exceptional customer experiences.
This is an exciting opportunity to join a dynamic team that values freedom, diversity, and inclusion. You'll have the chance to work with cutting-edge technologies, collaborate with talented professionals, and contribute to our company's continued success.
We're looking for someone who shares our passion for beauty, digital environments, and strategic thinking. If you have a proven track record in e-commerce, direct-to-consumer strategies, digital marketing, CRM, and analytics tools, we'd love to hear from you.
Key Responsibilities :
- Strategy & Business Development
- Define and execute the online sales strategy for our owned e-commerce channel.
- Achieve revenue, conversion, AOV, CAC, and profitability goals.
- Collaborate with cross-functional teams, including marketing, product, retail, IT, and finance.
- E-Commerce Channel Management
- Optimize the conversion funnel (UX / UI, navigation, checkout, mobile).
- Update products, categories, descriptions, pricing, and promotional campaigns.
- Implement new features aligned with business evolution.
- Digital Marketing & Performance
- Participate in the design of traffic acquisition campaigns (SEO / SEM, paid media, affiliates, display, social ads) alongside the Media team.
- Measure results and adjust strategies to optimize ROAS.
- Collaborate with external agencies and internal teams for digital execution.
- CRM & Customer Loyalty
- Coordinate with the CRM team on email marketing campaigns, segmentation, and automation.
- Develop strategies for retention, upselling, cross-selling, and loyalty (loyalty programs).
- Analyze engagement and conversion KPIs by segment.
- Analytics & Reporting
- Monitor key KPIs : traffic, conversion, bounce rate, average order value, lifetime value, churn.
- Use tools such as Google Analytics, GA4, Hotjar, Klaviyo, Shopify Analytics.
- Prepare weekly / monthly reports for management.
- Vendor & Platform Management
- Coordinate development, performance, CRM, and UX design agencies.
- Ensure the proper functioning of the CMS and integrated tools.
Requirements :- Education
- Degree in Marketing, Communications, Business Administration, Digital Business, or similar.
- Experience
- 3–5 years in e-commerce, preferably in the beauty, luxury, or FMCG sectors.
- Language Skills
- Native Spanish + High level of English (C1 minimum).
- Technical Skills
- CMS (Shopify)
- Analytics tools (GA, GSC, Data Studio, etc.)
- CRM / email automation platforms : Klaviyo
- SEO / SEM, Meta Ads, Google Ads, TikTok Ads, UGC
What We Offer :
Culture & BenefitsCulture of freedom, diversity & inclusion, and responsibilityFree 3INA Product every QYou will have special discounts and we do not forget your family and friends eitherFeel free working from home or office, you chooseKeep learning with 3INA We offer courses to our employees, depending on their needs and rolesWe take care of your development and professional growth with frecuently performance appraisalsCompany events every 3 monthsEqual Opportunity Employer3INA Makeup is an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.