Digital Analyst

Cognizant Netcentric; Ribamontán al Monte; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector iGaming busca un Gerente de Cuentas VIP Senior para unirse a su equipo en Barcelona. En este emocionante rol, serás responsable de gestionar relaciones con jugadores VIP, maximizando su compromiso y satisfacción. Se requiere un hablante nativo de francés con experiencia en la gestión de clientes de alto valor, así como habilidades excepcionales en comunicación y análisis. Este puesto ofrece la oportunidad de liderar un equipo y contribuir a la estrategia de retención de jugadores, asegurando que la empresa se mantenga competitiva en el mercado. Si tienes pasión por las relaciones con los clientes y un enfoque proactivo, ¡esta es la oportunidad perfecta para ti!

Formación

• Experiencia comprobada en gestión de cuentas VIP o un rol similar en la industria de casinos en línea.
• Habilidades excepcionales de comunicación y capacidad para interpretar datos.

Responsabilidades

• Construir y mantener relaciones sólidas con jugadores de alto valor.
• Desarrollar estrategias personalizadas para retener y aumentar la actividad de los jugadores VIP.

Conocimientos

Gestión de cuentas VIP

Comunicación excepcional

Habilidades interpersonales

Análisis de datos

Resolución de problemas

Conocimiento de productos de casino en línea

Organización

Educación

Experiencia en gestión de cuentas VIP

Herramientas

Sistemas CRM

Herramientas de gestión VIP

Descripción del empleo

Descripción del trabajo

Descripción del trabajo

BettingJobs are excited to be working with a fast-growing iGaming company based in Barcelona who are seeking a Senior VIP Account Manager to join their team. In this role, you will be responsible for managing and nurturing relationships with VIP players as well as leading and mentoring the VIP team.

The Senior VIP Account Manager role will suit a native French speaker with experience in managing high-value customers in the iGaming industry, maximising engagement and driving exceptional results.

Responsibilities :

1. Build and maintain strong, long-term relationships with high-value players, serving as their trusted point of contact for the casino product.
2. Provide exceptional service to VIP clients through regular communication (email, phone, chat), ensuring their satisfaction and loyalty.
3. Develop tailored strategies to retain and increase the activity of VIP players, offering bespoke promotions and incentives.
4. Proactively identify opportunities to maximize player engagement and revenue contributions.
5. Act as an example for the team, showcasing best practices in relationship management, player retention, and professionalism.
6. Provide mentorship and support to junior VIP Account Managers, fostering a collaborative and high-performing team environment.
7. Monitor and report on key performance indicators (KPIs) such as player retention, satisfaction, and revenue contribution.
8. Analyse player behavior and trends to inform strategic decision-making.
9. Collaborate with compliance and risk teams to ensure VIP activities align with regulatory requirements and responsible gaming policies.
10. Gather feedback from VIP clients to identify areas of improvement and innovate new initiatives to enhance the VIP program and ensure the casino remains competitive in the market.

Requirements :

1. Proven experience in VIP account management or a similar role within the online casino industry.
2. Native French speaker with fluency in English. Additional languages are a plus.
3. Exceptional communication and interpersonal skills.
4. Strong analytical and problem-solving skills, with the ability to interpret data and act strategically.
5. Highly organized, able to handle multiple priorities and client demands efficiently.
6. Expert-level knowledge of online casino products, player behavior, and market trends.
7. Familiarity with CRM systems and VIP management tools.
8. Experience in a leadership role, proactive and self-motivated who has the potential to step into a team lead role.
9. Customer-focused, adaptable, and professional, with a high level of discretion and confidentiality.