Digital Account Manager - Spain

Thermo Fisher Scientific; Valencia; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A global scientific company is seeking a Digital Account Manager based in Spain to grow low-revenue customer accounts. This remote role requires fluency in Spanish and proficiency in English. Responsibilities include developing sales strategies, interacting with customers via phone and social media, and collaborating with marketing teams. A Bachelor's degree in Science or Business is preferred, along with strong communication skills.

Formación

• Fluency in Spanish and proficiency in English are required.
• Experience in Sales or Customer Service is beneficial.

Responsabilidades

• Develop and implement strategies to grow sales.
• Contact high-potential customers via phone and social media.
• Demonstrate how to use our website for inquiries and orders.
• Collaborate with the Digital Marketing team on customer contacts.
• Maintain a pipeline of opportunities in Salesforce.

Conocimientos

Excellent communication and rapport-building skills

Self-directed and goal-oriented

Digital mindset leveraging technology and social media

Persistence and overcoming barriers

Proficient in English and fluent in Spanish

Educación

Bachelor's degree in Science or Business

Herramientas

Salesforce (SFDC)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access, and a global footprint. Our broad customer base, from research and clinical to commercial production, allows you to make a broad and significant impact. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.

Location / Division Specific Information

The Fisher Scientific Channel bridges business and science as the single source for laboratory equipment, chemicals, instruments, life sciences reagents, and consumables.

The position is remote and can be located in any of the 18 countries where we operate in Europe. Fluency in Spanish and proficiency in English are required. You will work in a diverse, multicultural environment.

Discover Impactful Work!

The Digital Account Manager is responsible for growing the high number of low-revenue customers in Spain. This role involves joining a new team of Digital Account Managers and interns to drive growth across Europe.

Key Responsibilities

1. Develop and implement strategies to grow sales within the territory and encourage customers to self-serve on our website.
2. Contact high-potential customers via phone, video calls, and social media to drive revenue growth, understand customer needs, assess sales potential, and identify support requirements.
3. Tailor messaging based on industry-specific challenges, business objectives, or initiatives.
4. Demonstrate how to use our website for inquiries and orders.
5. Build a network of customer contacts for marketing purposes.
6. Collaborate with the Digital Marketing team to prioritize customer contacts based on growth potential and cost to serve.
7. Transfer high-potential customers requiring regular account management to our Inside and Field Sales teams, and engage proactively with them.
8. Onboard and support new customers' eCommerce experience.
9. Pilot new sales tactics, such as using LinkedIn for prospecting, and work as a team to refine approaches.
10. Assist the eBusiness team in identifying and resolving customer experience issues on our website.
11. Maintain a pipeline of opportunities in Salesforce to meet or exceed sales targets and manage pricing to optimize profitability.

Education

• Bachelor's degree, preferably in Science or Business.

Experience

• Interacting with customers to understand and solve problems.
• Building and maintaining relationships with key stakeholders.
• Persistence and overcoming barriers to success.
• Experience in Sales or Customer Service is beneficial.

Knowledge, Skills, and Abilities

• Self-directed and goal-oriented.
• Excellent communication and rapport-building skills.
• Comfortable approaching new contacts and handling rejection.
• Digital mindset with the ability to leverage technology and social media.
• Self-awareness and adaptability.
• Entrepreneurial spirit, willing to try new techniques.
• Proficient in English and fluent in Spanish.
• Knowledge of Word, Excel, PowerPoint; Salesforce (SFDC) preferred.
• Willingness to travel across Europe (approximately 10%) for meetings.

Required Experience: Manager

Key Skills: Marketing, Public Relations, Digital Account Management, Google Webmaster Tools, Pinterest, LinkedIn, SEM, CRM, SEO, Content Marketing, Facebook, Email Campaigns, ROI, Analytics

Employment Type: Full-Time

Vacancy: 1

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