Diagnostics Support Specialist (Veterinary Tech)

Zoetis; Portugalete; On-site; EUR 42,000 - 54,000; Full time

Job summary

Zoetis is seeking a Diagnostics Technical Support Representative to assist end users, field reps, and distributors with diagnostics products, guiding operation, configuration, connectivity, and troubleshooting across veterinary clinics, labs, and academic settings.

You will handle inbound requests, document issues, and drive resolutions while coordinating with cross-functional teams to ensure high customer satisfaction and compliance with regulatory reporting.

Qualifications

• Associates degree or Vet Tech preferred; equivalent experience considered.
• 3+ years of experience in Customer Support, Technical Support, Veterinary Technology, IT Support with at least 1 year of Technical Support experience.
• Point of care diagnostic experience preferred.
• Experience with CRM systems, ERP systems, PIMS and contact center telephone systems highly preferred.
• Italian is required. English is mandatory for all international agents. Proficiency in additional core European languages (e.g., Spanish, French, Italian, Portuguese, Greek, Dutch, Polish, Spanish) is a strong advantage for this role.

Responsibilities

• Respond promptly and accurately to high volumes of technical support requests through multiple support channels.
• Diagnose and resolve issues related to product performance, applications, connectivity, and operations using available tools.
• Provide training on applications, connectivity, and operations while supporting customers, field force, distributors, and partners.
• Collaborate with multiple internal teams to deliver seamless support and resolve complex issues.
• Document interactions and resolutions in CRM; manage end-to-end case handling and reporting for regulatory authorities.

Skills

Customer service

Technical troubleshooting

Communication skills

Multitasking

Italian language

English language

Spanish language

Education

Associates degree in related technical field

Vet Tech degree preferred

Equivalent experience considered

Tools

CRM systems

ERP systems

PIMS

Contact center telephone systems

Microsoft Office

Veterinary PIMS

Job description

Zoetis is seeking a Diagnostics Technical Support Representative to assist end users, field reps, and distributors with diagnostics products, guiding operation, configuration, connectivity, and troubleshooting across veterinary clinics, labs, and academic settings.

You will handle inbound requests, document issues, and drive resolutions while coordinating with cross-functional teams to ensure high customer satisfaction and compliance with regulatory reporting.