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Deskside Technician II

Stefanini

Madrid

Presencial

EUR 30.000 - 50.000

Jornada completa

Hace 10 días

Descripción de la vacante

A global tech consulting company is seeking an IT Support Specialist to deliver exceptional customer service in a dynamic environment. The successful candidate will be responsible for troubleshooting, managing user accounts, and collaborating with various stakeholders to ensure effective IT operations. Applicants should have extensive onsite experience and strong technical skills, particularly in customer service and ITIL-certified processes.

Formación

  • 5+ years of onsite support experience or equivalent education.
  • Ability to handle hardware and software issues.
  • Proficient in using various operating systems and devices.

Responsabilidades

  • Provide high-level customer support and IT assistance.
  • Resolve hardware/software issues and coordinate with vendors.
  • Document changes and support network devices.

Conocimientos

Customer-oriented
Analytical thinking
Scripting skills
Basic networking
Problem-solving

Educación

ITIL V3 Foundation Certification
Microsoft OS/Office Certifications

Herramientas

Microsoft Office 365
Active Directory

Descripción del empleo

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This position is diverse and challenging, with the goal of ensuring all support requests and incidents are handled promptly and professionally.

You will need to be proactive, dealing with support queries via phone, email, face-to-face, and acting as a point of escalation with third-party resolver groups for unresolved issues.

Job Responsibilities
  1. Provide support that consistently meets or exceeds customer expectations;
  2. Determine and recommend the best products or services for customer needs;
  3. Identify, analyze, and repair product failures, including ordering and replacing parts;
  4. Support and maintain user account information, including rights, security, and system groups;
  5. Resolve issues from Tier 2 and 3, especially hardware/software problems at onsite locations, coordinating with resolver groups as needed;
  6. Provide troubleshooting and resolution support for network devices;
  7. Coordinate with third-party vendors to resolve hardware and software issues;
  8. Handle hardware/software issues from Tier 2 and 3, including break-fix solutions onsite;
  9. Collaborate with hardware/software vendors for planning and problem resolution;
  10. Install PCs, peripherals, and LAN-based equipment;
  11. Assist with security setup, file access, and administrative procedures during moves;
  12. Move workstations, peripherals, and telecommunications equipment as required;
  13. Order, receive, and provide equipment, materials, and vendor services for IMACs;
  14. Install and set up hardware, cables, outlets, and other equipment for IMACs;
  15. Test IMACs and verify acceptance by end users;
  16. Document inventory and configuration changes;
  17. Provide AV and conference support using software like Webex, Skype for Business, and Zoom.
Job Requirements
  • ITIL V3 Foundation Certification (recommended);
  • Microsoft OS/Office Certifications (asset);
  • Advanced MS Office 365 skills;
  • Scripting and coding skills (advantage);
  • Ability to solve basic hardware issues;
  • Advanced user of iOS and Android;
  • Basic networking skills;
  • Knowledge of Active Directory and permissions;
  • At least 5 years of onsite support experience or equivalent education and experience;
  • Team player with analytical thinking;
  • Positive personality, stability, and stress tolerance;
  • Customer-oriented with good interpersonal and communication skills;
  • Adaptable to fast-changing technology environments and quick learner;
  • Ability to handle responsibilities and deliverables;
  • Relationship-building skills and trustworthiness.

What's next: Apply today, as job postings may be removed at any time. For more info, contact recruitmentEMEA@stefanini.com.

The description is not exhaustive of all duties and responsibilities.

Diversity & Inclusion

We value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About us

The Stefanini Group is a global tech consulting company of Brazilian origin, present in over 40 countries. We focus on co-creating solutions with clients to drive results and improve experiences. We believe technology is a means to an end—people are what truly matter. We invest in cutting-edge technology and foster a collaborative, dynamic environment for growth and innovation. Join us to develop, innovate, and be part of something bigger.

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