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A global tech consulting company is seeking an IT Support Specialist to deliver exceptional customer service in a dynamic environment. The successful candidate will be responsible for troubleshooting, managing user accounts, and collaborating with various stakeholders to ensure effective IT operations. Applicants should have extensive onsite experience and strong technical skills, particularly in customer service and ITIL-certified processes.
Job Description
Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This position is diverse and challenging, with the goal of ensuring all support requests and incidents are handled promptly and professionally.
You will need to be proactive, dealing with support queries via phone, email, face-to-face, and acting as a point of escalation with third-party resolver groups for unresolved issues.
What's next: Apply today, as job postings may be removed at any time. For more info, contact recruitmentEMEA@stefanini.com.
The description is not exhaustive of all duties and responsibilities.
We value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!
The Stefanini Group is a global tech consulting company of Brazilian origin, present in over 40 countries. We focus on co-creating solutions with clients to drive results and improve experiences. We believe technology is a means to an end—people are what truly matter. We invest in cutting-edge technology and foster a collaborative, dynamic environment for growth and innovation. Join us to develop, innovate, and be part of something bigger.