Deskside Technician

Stefanini; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading IT service provider in Madrid is seeking a dedicated IT support professional. Responsibilities include providing face-to-face support, diagnosing hardware issues, and managing installations. The ideal candidate has 2-3 years in an ICT environment, strong customer service skills, and is proficient in both Spanish and English. This role includes opportunities for personal and professional growth within a dynamic team.

Formación

• 2-3 years of experience in a technical ICT environment.
• General knowledge of End User technology.
• Proficiency in Spanish and English, both written and spoken.

Responsabilidades

• Provide face-to-face IT support to users.
• Install, move, and de-install hardware.
• Diagnose problems with personal hardware.
• Test system and application changes in a Windows environment.
• Manage small projects for new hardware/software installation.
• Install software, patches, and updates using MS SCCM.

Conocimientos

Customer service

Problem solving

Technical writing

Attention to detail

Planning and organizing

Flexibility

Customer sensitivity

Herramientas

MS Windows 10/11

MS Office 365

MS SCCM

Active Directory

ITSM Tools

Descripción del empleo

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10/11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
• Excellent Spanish and English Language, Written and Spoken

What’s next: It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we’ll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues. #LI-ONSITE