Deskside Support Technician

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

JR Spain is seeking an IT Support Specialist to provide outstanding technical and customer support across various platforms. This role involves troubleshooting hardware, software, and networking issues while ensuring a high-quality user experience. The ideal candidate will have at least 5 years of experience, a strong knowledge base in relevant technologies, and a passion for customer service within a dynamic work environment.

Servicios

Collaborative work environment

Skill development opportunities

Inclusive company culture

Formación

• Minimum 5 years of experience in onsite IT support.
• Solid knowledge of Microsoft Windows OS, Office 365, and basic networking.
• Proficiency with iOS and Android mobile devices.

Responsabilidades

• Deliver exceptional customer support via phone, email, and face-to-face interactions.
• Troubleshoot and resolve hardware, software, and networking issues.
• Support and maintain user account information.

Conocimientos

Customer service

Analytical thinking

Problem-solving

Adaptability

Educación

ITIL V3 Foundation Certification

Microsoft Certification(s)

Herramientas

Microsoft Windows OS

Office 365

Active Directory

iOS

Android

Descripción del empleo

Social network you want to login/join with:

Are you passionate about delivering outstanding customer service while navigating complex technical challenges? Do you thrive in a fast-paced, ever-evolving environment? We're looking for an IT Support Specialist to join our dynamic team and play a vital role in delivering premium IT support to our growing organization.

About the Role

As an IT Support Specialist, you’ll be the face of our IT team, providing hands-on and remote support across various platforms and technologies. You will ensure all support requests and incidents are addressed promptly, professionally, and with a focus on quality and user experience.

This is a fantastic opportunity to join an ambitious, forward-thinking company at the forefront of its industry — a place where your technical skills, customer-first mindset, and proactive approach will make a real impact.

Key Responsibilities

• Deliver exceptional customer support via phone, email, and face-to-face interactions.
• Troubleshoot and resolve hardware, software, and networking issues.
• Act as an onsite resource for Tier 2/3 escalations in coordination with resolver groups.
• Support and maintain user account information (Active Directory, permissions, security).
• Coordinate with third-party vendors to resolve technical issues and manage installations.
• Execute hardware setups, equipment installations, and workstation moves (IMACs).
• Provide AV and conference system support (Webex, Zoom, Skype for Business).
• Maintain and document IT asset configurations and inventory changes.

What We’re Looking For

• Minimum 5 years of experience in onsite IT support (or equivalent combination of education and experience).
• Solid knowledge of Microsoft Windows OS, Office 365, and basic networking.
• Proficiency with iOS and Android mobile devices.
• Familiarity with Active Directory and related administrative tools.
• Hands-on experience with hardware repair, device setup, and troubleshooting.
• ITIL V3 Foundation Certification (recommended).
• Microsoft Certification(s) are a plus.
• Experience with scripting/coding is a strong advantage.

You Are

• A team player with strong analytical thinking and problem-solving skills.
• Calm under pressure, with a positive attitude and high stress tolerance.
• Customer-focused with excellent communication and interpersonal skills.
• Quick to adapt to new technologies and committed to continuous learning.
• Highly organized and capable of managing day-to-day tasks with minimal supervision.

What We Offer

• A dynamic, collaborative, and supportive work environment.
• Opportunities to work on exciting projects and grow your technical skillset.
• A chance to be part of a company that values innovation, integrity, and impact.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.