Desarrollador / a IVR, Bot y Chatbot – Assisted Channels

Banco Santander SA; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Una empresa de tecnología dentro del Grupo Santander busca un Desarrollador IVR, Bot y Chatbot para crear soluciones innovadoras. Este puesto requiere conocimientos en tecnologías como Genesys Cloud Architect y AWS. Ofrecemos un entorno dinámico, con posibilidades de crecimiento y oportunidades internacionales. Se valorará la experiencia en desarrollo de bots y una buena comunicación en inglés.

Servicios

Remuneración competitiva y paquete de beneficios atractivo

Colaboración en proyectos internacionales

Excelente ambiente laboral

Oportunidades de crecimiento dentro de la empresa

Eventos sociales frecuentes

Formación

• Conocimiento fuerte de IVR y Genesys Cloud Architect.
• Experiencia en desarrollo de bots y chatbots.
• Buen nivel de inglés, tanto escrito como hablado.

Responsabilidades

• Diseñar, desarrollar e implementar soluciones IVR.
• Crear y mantener bots y chatbots para mejorar la experiencia del usuario.
• Participar activamente en el ciclo de desarrollo de software.

Conocimientos

Desarrollo IVR

Desarrollo de bots y chatbots

Resolución de problemas

Comunicación efectiva

Trabajo en equipo

Herramientas

Genesys Cloud Architect

AWS

Google Dialogflow

Amazon Lex

VXML

Descripción del empleo

Apply locations Madrid time type Full time posted on Posted 30+ Days Ago job requisition id Req1696315 Desarrollador / a IVR, Bot y Chatbot – Assisted Channels (ODS) Country : Spain

Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission and Responsibilities :

• Design, develop, and implement IVR solutions using Genesys Cloud Architect technology.
• Create and maintain bots and chatbots to enhance efficiency and user experience.
• Work closely with project teams to identify and resolve technical issues.
• Actively participate in various phases of the software development cycle including design, development, testing, implementation, and maintenance.
• Stay up-to-date with the latest technologies and trends in the field of IVR and bots.

Requirements :

• Strong knowledge of IVR and IVR development using Genesys Cloud Architect.
• Experience in developing bots and chatbots.
• Ability to work in a team environment and handle multiple projects simultaneously.
• Good level of English, both written and spoken.
• Strong problem-solving ability and effective communication skills.
• Experience developing with VXML is a plus.
• Experience in developing applications on AWS is a plus.
• Experience in developing bots and chatbots with Google Dialogflow and Amazon Lex technology is a plus.

What do we offer?

• Immediate incorporation to a dynamic and agile company with a growth and expansion project.
• Working in start-up mode with the support of Grupo Santander.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaboration in international projects and possibility of contact with different countries.
• Excellent work environment, social clubs and frequent events (now virtual).

Would you like to grow with us? Join our team

ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A. / Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.

For further information about your rights and data protection, please read the ODS / Openbank Privacy Policy applicable to this type of data processing.

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