Deputy Boutique Manager - (Paseo De Gracia)

JR Spain; España; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un líder apasionado para su boutique de lujo. Este papel clave implica aumentar las ventas, gestionar un equipo y asegurar un servicio excepcional al cliente. El candidato ideal debe tener experiencia en retail de lujo y habilidades de liderazgo sobresalientes. Además, se espera que esté al tanto de las tendencias del mercado y actúe como embajador de la marca. Si tienes una mentalidad creativa y orientada a resultados, esta es una oportunidad emocionante para hacer una diferencia en un entorno de alta gama.

Formación

• Experiencia en gestión de equipos en un entorno de lujo.
• Dominio de habilidades de venta y análisis de KPIs.

Responsabilidades

• Aumentar las ventas de la boutique y contribuir a los objetivos globales.
• Analizar KPIs y proponer planes de acción para el crecimiento.

Conocimientos

Gestión de equipos

Habilidades de venta

Análisis de KPIs de ventas

Mentalidad centrada en el cliente

Habilidades interpersonales

Comunicación efectiva

Proactividad

Capacidad para trabajar en un entorno dinámico

Educación

Experiencia en retail de lujo

Descripción del empleo

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EU work permit required:

Yes

Job Reference:

143962981736330035232460

Job Views:

1

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective.

Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing.

Stays updated on the watch industry as well as on the local market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to the local market.

Takes full responsibility of the Boutique’s performance on all aspects in the absence of the Boutique Manager.

Ensures team’s motivation and cohesion to reach the Boutique’s goals.

Acts as a point of contact for both teams and boutique/Market management, and as a privileged interface between both when necessary.

Ensures strong presence on the shop floor to support and coach the team members, provides feedback, and develops them in their current roles.

Promotes a positive, inclusive, and supportive work environment in line with group’s values.

Contributes to the successful onboarding of newcomers.

Acts as Team leader in the absence of the Boutique Manager.

Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence.

Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.

Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines.

Leads the team to develop long-term relationships with clients.

Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…).

Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.

Plans and participates in events in line with brand strategy and guidelines.

Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy.

Ensures compliance with internal control policies.

Supervises the store expenses and maintenance.

Shows proactivity to challenge and improve processes.

HARD SKILLS

Management experience in a luxury retail environment.

Mastery of selling skills.

Mastery of sales KPIs.

Knowledge of Brand DNA & history.

Knowledge of Brand Collections.

SOFT SKILLS

Creative business driver, results-oriented.

Client-centric mindset, focused on recruiting new clients and growing the active client base.

Excellent interpersonal and communication skills.

Able to effectively lead a team, able to coach and develop a high-performing team.

Agile manager, able to multi-task in a fast-paced environment.