Deputy Boutique Manager

TAG HEUER; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading luxury watch brand seeks a Deputy Boutique Manager for its Madrid location. The role involves driving sales, coaching a high-performing team, and ensuring exceptional client service. Ideal candidates will have luxury retail experience and excellent leadership capabilities.

Formación

• Management experience in a luxury retail environment.
• Mastery of selling skills and sales KPIs.
• Fluent in Spanish and English.

Responsabilidades

• Increase boutique sales and ensure team meets objectives.
• Lead team development and client relationship management.
• Oversee boutique operations in the absence of the Boutique Manager.

Conocimientos

Sales Skills

Client-centric mindset

Interpersonal skills

Communication skills

Leadership

Autonomy

Descripción del empleo

A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
• Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
• Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
• Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
• Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
• Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
• Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager

…A TEAM LEADER

• Ensures team’s motivation and cohesion to reach the Boutique’s goals
• Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
• Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
• Promotes a positive, inclusive, and supportive work environment in line with group’s values
• Contributes to the successful onboarding of newcomers
• Acts as Team leader in the absence of the Boutique Manager

…A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
• Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines

…A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans and participates to events in line with brand strategy and guidelines

…AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
• Ensures compliance with internal control policies
• Supervises the store expenses and maintenance
• Shows proactivity to challenge and improve processes

#LI-PA1 HARD SKILLS

Management experience in a luxury retail environment
Mastery of selling skills
Mastery of sales KPIs
Knowledge of Brand DNA & history
Knowledge of Brand Collections

SOFT SKILLS

Creative business driver, results-oriented
Client-centric mindset, focused on recruiting new clients and growing the active client base
Excellent interpersonal and communication skills
Able to effectively lead a team, able to coach and develop a high-performing team
Agile manager, able to multi-task in a fast-paced environment
Flexibility, fast learner
Autonomy, sense of ownership
Pragmatism and resilience

LANGUAGES

Native or fluent in Spanish
Fluent in English