Department Manager

Ralph Lauren; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Ralph Lauren in Madrid seeks a Retail Manager to drive customer service and boost team performance. The position involves embracing the RL Selling Culture, exceeding sales targets, and leading a dynamic team in a fast-paced environment.

Key responsibilities include aligning staff resources to meet customer needs and ensuring adherence to operational standards. Strong communication skills and prior managerial experience in a high-volume retail environment are essential. Proficiency in English and MS Office tools is required.

Formación

• Previous managerial experience in a fast-paced high volume retail environment.
• Ability to work autonomously and give proactive guidance to the team.
• Excellent communication skills to engage and motivate the team.

Responsabilidades

• Embrace the customer service model and drive positive behaviors.
• Lead and develop the team to deliver the RL Selling Culture.
• Manage compliance with company policies and maintain a safe working environment.

Conocimientos

Excellent sales skills

Organizational skills

Communication skills

Proactive guidance

Time management

Herramientas

MS Office

Descripción del empleo

Responsibilities

• Embrace the Customer service model and drive positive behaviors around the company focus areas
• Deliver the business initiatives to support the brand business vision and increase productivity
• Lead & develop the team to deliver the RL Selling Culture
• Execute the Brand Presentation guidelines to further enhance the RL Selling Culture
• Exceed sales and profitability targets
• Deliver sales and profitability through key metrics: KPI
• Deploy Staff resource to match skill/experience & customer requirements
• Adopt tools & processes to improve employee efficiency & increase productivity
• Understand and support budgetary requirements to increase the store profitability
• Manage & maintain a safe working environment for customers and employees
• Maintain compliance of all company policy & procedures including health and safety and employment legislation
• Partner with the operations manager and implement action plans to minimize shrink and improve store compliance

Qualifications

• Previous managerial experience with a fast paced high volume retail environment.
• Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
• Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
• Able to prioritize work load, meet tight deadlines and specified standards
• Excellent organizational, planning and time management skillsExcellent communication skills and the ability to engage, motivate and influence direct team and others
• Required languages: English
• Computer skills: MS Office