Data Product Manager

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Descripción del trabajo

Making Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet — the world’s premier network of independent media agencies — we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation.

Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2023. Committed to making a positive impact, Making Science actively engages in various ESG initiatives. We’ve joined forces with the Climate Pledge, the United Nations Global Compact, and Pledge1%, dedicating resources and efforts to support non-profit organizations. Through these endeavors, we are committed to driving meaningful change for a brighter, more sustainable future.

As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernization.

Our team is composed of digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX / UI Design, Digital Marketing, and Big Data.

Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family?

Client facing role, responsible for building a strong relationship with assigned clients based on excellent execution and a strong capacity to understand the client's business and digital environment.

Client Success Managers are expected to strategically grow accounts by building strong relationships and asking the right questions during weekly client meetings.

What we’d like you to do

• Lead medium clients and manage large clients under the Director’s assistance and guidance, maintaining client relationships and ensuring high levels of customer satisfaction.
• Act as the referee between the client and Making Science, participating in customer growth by identifying cross and upsell opportunities, including active participation in pitches and new service proposals.
• Be responsible for invoicing, media planning, Salesforce, and team management.
• Forecast divisions, services, and skills growth.
• Control internal tools and budget of each client, promoting compliance with the internal billing process in a timely manner.
• Accountable for risks and monthly and quarterly business results.
• Participate in clients' strategy definition.
• Understand client’s business, sectors, and competitors, participating in conversations regarding digital transformation.
• Propose current and new projects to enhance client relations with Making Science.
• Collaborate with other parts of the organization to improve service levels and methodologies.

What we’d like you to bring

• A minimum of 5 years experience in Project Management or Account Management in Digital / Media.
• Experience in managing work teams focused on the digital marketing sector (SEO, performance, front, data) and / or associated technologies (eCommerce, etc.).
• A 360 vision in digital campaigns.
• Knowledge of platforms such as Salesforce, Google Marketing Platform, Amazon, and Facebook.
• High level of English, both oral and written.
• Experience working in a consultancy environment.
• Ability to manage relationships and expectations with clients.
• Highly organized with effective communication skills for client meetings.
• Strong understanding of services provided by Making Science and their impact on client’s business.
• Provide clear visibility of account status and seek opportunities to grow accounts.
• Act as the internal client / project lead, providing direction for the team.
• Collaborate with internal stakeholders to ensure strategic alignment.
• Responsible for client satisfaction and on-time, on-budget completion of services.
• Coordinate status calls with clients and prepare necessary materials.
• Document functional requirements for streamlined implementation.

Perks of joining us

• Complete stability with an indefinite job contract.
• A fixed salary based on your worth and experience, plus a performance-based bonus.
• Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).
• Referral bonus for recommending suitable candidates.
• Continuous feedback and recognition for a job well done.
• Opportunity to meet our international team through the Ambassadors Program.
• Flexible working hours and the option to work from home one day a week.
• 23 vacation days plus additional holidays.
• No dress code, work comfortably and follow your own style.
• Free daily fruit and vending machine card.
• Access to recreational activities like foosball and darts.
• Be part of a young, adventurous, and professional team.

Challenge the future with us - Join our Making Science team!