Data Operations, Platform & User Support
Relationships
Job Summary
The Global Data Operations Specialist is responsible for managing the Havas data management platforms.
He/She ensures data operations delivery and excellent customer service.
He/She works on the global integration of the team, acting as a bridge between different areas located globally, and ensuring knowledge flow across all areas.
This role reports to the Senior Manager, Data Solutions.
Main Responsibilities
Data operations management
- Ensure the data platforms and processes are functioning well, including data collection, integration, and processing.
- Monitor and manage data quality processes and data integrations.
- Perform corrective and evolutive maintenance of data exchange and data solution processes.
- Be responsible for the quality and security of data.
- Ensure quality of service; oversee user support and help desk.
- Troubleshoot technical issues and assist in technical improvements, cascading information to development teams.
- Document data operations and monitoring solutions in clear, concise guides.
Team management
- Coach, guide, and support the team of data operations specialists and developers.
- Motivate and create a positive work environment.
- Ensure knowledge transfer flows both ways; establish protocols to guarantee this.
- Develop team effectiveness.
Education & Languages
Education
Degree in computer science, engineering, or a related technical field.
Previous Experience
At least 3 years of professional experience in data management.
Language Skills
- English: Professional proficiency (must)
- Spanish: Professional proficiency (must)
Additional Skills and Knowledge
- Broad knowledge of Data Platforms in the media space, at infrastructure and operational levels.
- Strong command of ad-serving systems, DSPs, and data management solutions.
- Minimum of 3 years experience with big data platforms.
- Strong SQL and PL/SQL skills.
- Knowledge of programming languages: Java, Perl, Python, Shell scripting, Unix.
- Familiarity with new-generation data platforms like MPP databases, Hadoop, or Spark is a plus.
- Experience with IT procedures, data quality requirements, and agile/SCRUM environments.
- Robust knowledge of cloud computing (Google Cloud, AWS).
- Excellent interpersonal and communication skills in English and Spanish.
- Strong analytical and problem-solving skills.
- Experience with IT project management software.
- Ability to write technical documentation and operational how-tos.
Note: The job posting is active and not expired.