Data Operations, Platform & User Support
Job Summary
The Global Data Operations Specialist is responsible for managing the Havas data management platforms.
He/She ensures the delivery of data operations and provides excellent customer service.
He/She works on the global integration of the team, acting as a bridge between different areas located worldwide, and ensures the flow of knowledge across all areas.
This role reports to the Senior Manager, Data Solutions.
Main Responsibilities
- Data operations management
- Ensure the data platforms and processes operate effectively, including data collection, integration, and processing.
- Monitor and manage data quality processes and data integrations.
- Perform corrective and evolutive maintenance of data exchange and data solution processes.
- Maintain the quality and security of data.
- Ensure high-quality service; oversee user support and help desk functions.
- Troubleshoot technical issues and support technical improvements, collaborating with development teams.
- Document data operations and monitoring solutions in clear, concise guides.
- Team management
- Coach, guide, and support the team of data operations specialists and developers.
- Motivate team members and foster a positive work environment.
- Ensure effective knowledge transfer and establish protocols to facilitate this.
- Enhance team effectiveness.
Education & Languages
Education
Degree in computer science, engineering, or a related technical field.
Previous Experience
Minimum of 3 years of professional experience in data management.
Language Skills
Fluent in English and Spanish (professional proficiency required).
Technical Skills
- Broad knowledge of Data Platforms in the media space, including infrastructure and operational aspects.
- Strong command of ad-serving systems, DSPs, and data management solutions.
- At least 3 years of experience with big data platforms.
- Proficiency in SQL, PL/SQL.
- Skills in Java, Perl, Python, Shell scripting, Unix.
- Knowledge of modern data platforms such as MPP databases, Hadoop, or Spark is a plus.
- Experience with IT procedures, data quality standards, and agile/SCRUM environments.
- Robust knowledge of cloud computing platforms like Google Cloud and AWS.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Experience with IT project management software.
- Ability to write technical documentation and operational how-tos.
This job posting is active.