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Una empresa global de telecomunicaciones busca un ingeniero de datos apasionado por la tecnología y la innovación. En esta emocionante posición, serás parte de un equipo multidisciplinario que trabaja en soluciones basadas en datos para mejorar la experiencia del cliente. Tu misión incluirá la recopilación de requisitos, la implementación de plataformas de datos en la nube y la optimización de procesos de ETL. Si tienes un fuerte conocimiento en herramientas de análisis de datos y te entusiasma trabajar en un entorno multicultural, esta es la oportunidad perfecta para ti. Únete a un equipo que está a la vanguardia de la transformación digital en telecomunicaciones.
Telefonica Global Solutions (TGS) manages globally the business unit of Multinationals, Wholesale and Roaming. Global Solutions delivers integrated fixed, mobile and IT services to some of the world’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. TGS develops a globally integrated and competitive portfolio for carriers and corporations that include international voice, IP, bandwidth capacity, satellite services and mobility. We are a multicultural organization, with more than 1400 employees, working in over 40 countries and speaking more than 15 languages.
Customer Service Data Solution (CSDS) is a multidisciplinary team within Customer Operation & Technology at Telefónica Global Solutions. CSDS has an AI and Data unit that manage the operational data platform deployed on a top-tier cloud provider, capable of processing large data loads triggered by events in near-real time. Our platform provides services to each internal department involved in the operational flow and extends to the customer by delivering aggregated KPIs for the whole process. This interaction with the user is achieved through a visualization layer, such as dashboards, bots, or even API solutions. This is possible because the platform is integrated with these solutions.
MISSION
The main objective of the AI and Data Unit is to select, test and deploy the latest market technologies to develop data-driven solutions that enhance operational performance and Customer Experience.
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