Data Centre Service Delivery Technician

Iron Mountain; San Fernando de Henares; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Full-time shifts

Growth opportunities

Job summary

Iron Mountain is seeking a Service Delivery Technician, Data Center in Madrid to join our Data Center Operations team. The role focuses on hands-on support to keep physical infrastructure running smoothly while ensuring peak environmental and operational standards.

Responsibilities include server racking, cable installations, ticket management in ServiceNow, inventory tracking, and assisting visitors with security compliance on the data center floor.

Qualifications

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Responsibilities

• Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
• Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
• Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.

Skills

Customer service

Data center ops

Multitasking

Communication

Bilingual EN/ES

Security clearances

Job description

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

About the Role

Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares, Madrid, Spain. As part of our critical facility team, you'll play a hands-on role in keeping our customers' physical infrastructure running smoothly while maintaining peak environmental and operational standards. You will have the opportunity to directly impact uptime, manage site inventory, and deliver reliable smart-hands support in a fast-paced, high-tech environment.

Responsibilities

What You’ll Do (Responsibilities)

In this role, you will:

• Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
• Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
• Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.

Qualifications

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Required Skills

• Strong multi-tasking skills and the ability to prioritize tasks across multiple ticketing systems in an evolving environment.
• High attention to detail with a process-driven mindset to adhere to safety codes, compliance audits, and strict protocols.
• Clear communication skills with a strong customer service orientation; intermediate English and Spanish language skills are preferred.
• Ability to obtain required government or agency background security clearances

Preferred Skills

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Pay range and compensation package

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Shifts: Full-time shift position (varied working hours including nights, weekends, and public holidays, with overtime opportunities available).
• Opportunities for continuous learning and professional growth.

Category: Operations Group

Requisition: J0107471

Equal Opportunity Statement

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement,