Data Centre Service Delivery Technician

Iron Mountain Incorporated; Polígono de San Fernando de Henares; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Overtime opportunities

Learning opportunities

Job summary

Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in Madrid, Spain. You will perform hands-on tasks to keep customer infrastructure running smoothly and ensure peak environmental and operational standards.

You will manage tickets, assist with server installations, monitor power/cooling, and support access control on the data center floor, contributing to uptime and secure operations.

Qualifications

• 2-4 years of experience in a customer service or data center environment preferred.
• Strong multi-tasking skills and ability to prioritise tasks across multiple ticketing systems.
• High attention to detail with a process-driven mindset and compliance awareness.
• Clear communication with a customer-service orientation; English and Spanish preferred.
• Ability to obtain government or agency background clearances.

Responsibilities

• Provide smart-hands physical support: server racking, network cabling, hardware installations, and on-site troubleshooting.
• Manage daily operational ticket queues: monitor, resolve, and route service tickets in ServiceNow with accurate inventory tracking.
• Maintain facility environmental & power standards: monitor power and cooling, validate readings for billing, assist incident response.
• Escort and support facility visitors: act as a contact for customer access, vendor escorts, and security on the data center floor.

Skills

Customer service

Multi-tasking

Attention to detail

English & Spanish

Communication skills

Tools

ServiceNow

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares, Madrid, Spain. As part of our critical facility team, you'll play a hands-on role in keeping our customers' physical infrastructure running smoothly while maintaining peak environmental and operational standards. You will have the opportunity to directly impact uptime, manage site inventory, and deliver reliable smart-hands support in a fast-paced, high-tech environment.

What You'll Do (Responsibilities)

• Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
• Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
• Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.

What You'll Bring (Skills & Qualifications)

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).
• Strong multi-tasking skills and the ability to prioritize tasks across multiple ticketing systems in an evolving environment.
• High attention to detail with a process-driven mindset to adhere to safety codes, compliance audits, and strict protocols.
• Clear communication skills with a strong customer service orientation; intermediate English and Spanish language skills are preferred.
• Ability to obtain required government or agency background security clearances.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Shifts: Full-time shift position (varied working hours including nights, weekends, and public holidays, with overtime opportunities available).
• Comprehensive health insurance plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.