Data Center Service Technician: On-site Support & Uptime

Iron Mountain; San Fernando de Henares; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Full-time shifts

Growth opportunities

Job summary

Iron Mountain is seeking a Service Delivery Technician, Data Center in Madrid to join our Data Center Operations team. The role focuses on hands-on support to keep physical infrastructure running smoothly while ensuring peak environmental and operational standards.

Responsibilities include server racking, cable installations, ticket management in ServiceNow, inventory tracking, and assisting visitors with security compliance on the data center floor.

Qualifications

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Responsibilities

• Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
• Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
• Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.

Skills

Customer service

Data center ops

Multitasking

Communication

Bilingual EN/ES

Security clearances

Job description

Iron Mountain is seeking a Service Delivery Technician, Data Center in Madrid to join our Data Center Operations team. The role focuses on hands-on support to keep physical infrastructure running smoothly while ensuring peak environmental and operational standards.

Responsibilities include server racking, cable installations, ticket management in ServiceNow, inventory tracking, and assisting visitors with security compliance on the data center floor.