Data Center Vacancies - Italy, Portugal, Spain, Germany, Luxembourg & France

ACACIA Facility Services; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa en crecimiento busca un Representante de Atención al Cliente con habilidades excepcionales de comunicación. En esta posición totalmente remota, tendrás la oportunidad de moldear políticas de soporte y contribuir al desarrollo profesional. Ofrecemos un entorno flexible y oportunidades de crecimiento personal. Si te apasiona ayudar a los demás y deseas formar parte de un equipo colaborativo, esta es la oportunidad perfecta para ti.

Servicios

Trabajo desde casa

Días de descanso pagados

Capacitación y desarrollo

Bono por rendimiento

Formación

• Experiencia en atención al cliente y resolución de quejas.
• Fluidez en inglés, neerlandés y francés es esencial.

Responsabilidades

• Gestionar consultas de clientes a través de correo electrónico y tickets de soporte.
• Resolver problemas relacionados con pedidos, incluyendo devoluciones y reembolsos.

Conocimientos

Comunicación escrita

Resolución de quejas

Proficiencia en inglés

Fluidez en neerlandés

Fluidez en francés

Manejo de redes sociales

Herramientas

MS Office Suite

Google Docs

Freshdesk

Intercom

Zoom

MS Teams

Zendesk

Descripción del empleo

Descripción del trabajo

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

Responsibilities

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Excellent written communication skills
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge

Please submit your Resume / CV in English

Benefits

• Work From Home
• Paid Time Off
• Training & Development
• Performance Bonus