Data Center Service Technician: Smart-Hands for Uptime

Iron Mountain; San Fernando de Henares; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Comprehensive health insurance plans

Learning and growth opportunities

Overtime opportunities

Job summary

Iron Mountain in Madrid seeks a Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares. You'll perform hands-on support to keep customer infrastructure running smoothly in a fast-paced, high-tech environment.

You will manage tickets in ServiceNow, monitor power and cooling, maintain inventory, and coordinate with visitors and security. Strong communication in English and Spanish is preferred.

Qualifications

• 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).
• Strong multi-tasking skills and the ability to prioritize tasks across multiple ticketing systems in an evolving environment.
• High attention to detail with a process-driven mindset to adhere to safety codes, compliance audits, and strict protocols.
• Clear communication skills with a strong customer service orientation; intermediate English and Spanish language skills are preferred.

Responsibilities

• Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
• Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
• Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.

Skills

Customer service

Data center environment

Multi-tasking

Attention to detail

Communication skills

Bilingual English/Spanish

Tools

ServiceNow

Job description

Iron Mountain in Madrid seeks a Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares. You'll perform hands-on support to keep customer infrastructure running smoothly in a fast-paced, high-tech environment.

You will manage tickets in ServiceNow, monitor power and cooling, maintain inventory, and coordinate with visitors and security. Strong communication in English and Spanish is preferred.