Data Center Critical Environment Technician

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Client:

Microsoft

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

Overview

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This includes coordinating with suppliers/vendors, recognizing safe versus unsafe work environments, understanding how critical environment equipment works, performing various types of maintenance, responding to onsite incidents, and using telemetry and other platforms to monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will deliver core infrastructure and foundational technologies for Microsoft's online services. CO+I focuses on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure comprises a global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is managed by experts supporting services for over 1 billion customers and 20 million businesses worldwide.

With environmental sustainability and optimization at the forefront, we continue to evolve as we meet business demands that position Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and organization on the planet to achieve more. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent.
• Proven experience in mission critical services work or applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields).
• Ability to work shifts, including assignments during non-standard business hours, evenings, weekends, and/or holidays.
• Ability to travel between different Data Centers in Madrid - Driving license is mandatory.

Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. This includes:

• Microsoft Cloud Background Check: This position will require passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND significant experience in mission critical services OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND proven experience in mission-critical services.
• Proficient in written and oral English communication.

Responsibilities:

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment regularly for unsafe or abnormal conditions and escalate as per policies.
• Utilize internal computerized maintenance management system (CMMS) to track equipment assets and complete work order requests for maintenance work.
• Respond to and lead onsite incident response teams for all abnormal conditions that impact operations.
• Enhance and develop emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations.
• Perform various types of maintenance and repairs following MOPs and SOPs for equipment.
• Have a hands-on understanding of equipment and troubleshoot systems independently.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect