Data & Analytics Manager | K-18

Omega CRM, A Merkle; Córdoba; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer experience service provider in Spain is looking for a Data & Analytics Strategist to enhance clients' marketing and relationship management. Responsibilities include developing analytical methodologies and leading a team towards optimized service delivery. The ideal candidate will have at least 5 years of experience in a similar role and proficiency in various software tools. They offer a permanent contract, flexible work options, and opportunities for professional growth.

Servicios

Permanent contract with flexible schedule

Certifications plan to enhance skills

Home Office support

Flexible remuneration options

Health insurance

Formación

• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Extensive experience in business data collection and interpretation.

Responsabilidades

• Gain industry and market expertise by participating in various projects.
• Develop a comprehensive understanding of the analytics sector.
• Engage directly in delivering services for complex projects.

Conocimientos

Platform development

Time management

Conflict resolution

English proficiency

Business data collection

Process optimization

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

Talend

Pentaho

Datorama

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology-driven marketing and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with benchmark insights.
2. Develop a comprehensive understanding of the analytics sector and industry to contribute to business objectives by creating new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when to involve specialists from other service lines to enhance client advisory.
5. Implement mechanisms to identify and manage commercial risks during pre-sales, analyzing and communicating risks before project initiation.
6. Engage directly in delivering services for complex and high-risk projects in coordination with Operations.
7. Develop new methodologies within your field to impact team work and improve outcomes.
8. Evaluate implementation results against proposals, assessing efficiency and customer satisfaction.

Leadership & People Management

1. Act as a role model, managing team development as a People Lead.
2. Establish and communicate team objectives clearly.
3. Develop and manage talent within the team, leveraging tools to meet organizational goals.
4. Analyze issues logically, interpret relevant information, and facilitate data sharing within the team.
5. Support and motivate team members to foster commitment and professional growth.
6. Collaborate with HR on career development and participate in performance evaluations.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools: Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Experience collaborating with business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract with flexible schedule.
• Certifications plan to enhance your skills.
• Home Office support.
• Flexible remuneration options.
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, specializes in accelerating business experiences through customer-centric solutions, technology, data, and AI. As part of dentsu, we offer end-to-end solutions across industries, with a team of over 580 professionals and recognized leadership in the Salesforce ecosystem in Spain. We value talent, flexibility, commitment, and innovation, believing in growth through people.