Data & Analytics Manager

Omega CRM, A Merkle Company; Málaga; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading digital firm in Málaga is seeking a Data & Analytics Strategist to develop insights and improve client advisory. The ideal candidate has minimum 5 years of experience in analytics, is proficient in tools like Tableau and Power BI, and excels in data interpretation and team leadership. The role offers a permanent contract, flexible schedule, and health insurance among other benefits.

Servicios

Permanent contract

Flexible schedule

Certification programs

Home office support

Health insurance

Formación

• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Experience in business data collection and process optimization.
• Knowledge in Data Engineering & Cloud technologies.

Responsabilidades

• Develop a comprehensive understanding of the analytics sector.
• Deliver services for complex projects in coordination with Operations.
• Enhance client advisory by involving necessary specialists.

Conocimientos

Platform development

Time management

Conflict resolution

Data interpretation

English proficiency

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

Tableau

Power BI

SQL

Python

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in developing Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through participation in various projects, providing clients with benchmark insights.
• Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when to involve specialists from other service lines to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during pre-sales.
• Analyze and communicate risks before project initiation to Operations.
• Deliver services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within your responsibility area to improve team outcomes.
• Evaluate implementation results, focusing on efficiency and customer satisfaction.

Act as a role model and People Lead by:

• Establishing clear communication strategies for team objectives.
• Developing and managing talent within the team.
• Analyzing issues, interpreting data, and facilitating team collaboration.
• Supporting and motivating team members for organizational commitment.
• Listening to team needs and collaborating on career development.
• Participating in decisions related to professional growth and performance evaluation.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core technologies of applications.
• Experience collaborating with business units and tech teams to improve services and customer experience.
• Knowledge in Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python.
• Skills in Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics.
• Proficiency in English.

What We Offer

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certification programs to enhance skills with official recognition from our partners.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing Business Experience (BX) through customer-centric solutions, technology, data, and AI.

As part of Merkle and dentsu, we form Spain's largest Customer Experience Management agency, offering integrated media, creativity, content, technology, and strategy solutions to deliver measurable business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Customer satisfaction is core to our values (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.