Data & Analytics Manager

buscojobs España; Málaga; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Omega CRM, parte del grupo Merkle, busca un Data & Analytics Strategist en Málaga. El candidato ideal tendrá una sólida experiencia en análisis de datos y liderazgo de equipos, con un enfoque en la optimización de procesos y la satisfacción del cliente. Ofrecemos un contrato permanente, horarios flexibles y oportunidades de crecimiento profesional.

Servicios

Contrato permanente

Horario flexible

Plan de certificaciones

Soporte para trabajo desde casa

Opciones de remuneración flexible

Seguro de salud

Oportunidades de crecimiento profesional

Formación

• Mínimo 5 años de experiencia en un rol similar (Project Manager / Solution Architect).
• Experiencia en recopilación e interpretación de datos empresariales.

Responsabilidades

• Desarrollar una comprensión integral del sector de análisis para contribuir a los objetivos comerciales.
• Implementar mecanismos para identificar y controlar riesgos comerciales.

Conocimientos

Desarrollo de plataformas

Gestión del tiempo

Resolución de conflictos

Optimización de procesos

Proficiencia en inglés

Educación

Título en Ingeniería Informática o Administración de Empresas

Herramientas

Herramientas de software relacionadas con tecnologías implementadas

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, with a focus on innovation. We are looking for a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
2. Develop a comprehensive understanding of the analytics sector and industry to contribute to business objectives through new product and service development aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when to involve specialists from other service lines or knowledge areas to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales.
6. Analyze and interpret risks before project initiation and communicate them to Operations.
7. Engage directly in delivering services for highly complex and high-risk projects, in coordination with Operations.
8. Develop new methodologies within your responsibility area to impact team work and improve outcomes.
9. Evaluate implementation results against the proposed solutions, focusing on efficiency and customer satisfaction.

As a People Lead, act as a role model and manage team development:

1. Establish and implement a clear communication strategy to define team objectives.
2. Develop and manage talent within the team, leveraging tools to meet organizational goals.
3. Conduct logical analyses, identify issues, interpret relevant information, and facilitate data sharing within the team, helping to remove obstacles.
4. Support, encourage, and motivate team members to foster commitment to organizational and team objectives.
5. Listen to team members’ needs and collaborate with HR to facilitate their career development.
6. Participate in decisions regarding professional development, evaluation, and team performance.

Qualifications & Skills

1. Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
2. Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
3. Extensive experience in business data collection, interpretation, and process optimization.
4. At least 5 years of experience in a similar role (Project Manager / Solution Architect).
5. Proficiency in software tools related to core technologies of implemented applications.
6. Experience collaborating with business units and technology teams to enhance services, environments, and customer experience.

What We Offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certifications plan to improve skills and obtain official certificates from our main partners.
• Home office support.
• Flexible remuneration options (public transport ticket, meal vouchers, etc.).
• Health insurance.
• Omega in action — our commitment to a better society.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI.

Along with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the Dentsu group, we offer integrated solutions across media, creativity, content, technology, and strategy to deliver measurable business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We operate across key industries such as retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics.

Client satisfaction is central to us (rating: 4.9/5), and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.