Data & Analytics Manager

Omega CRM, A Merkle Company; Madrid; Presencial; EUR 45.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Data & Analytics Strategist, where your expertise will drive innovative solutions in customer experience. This role involves engaging with clients to provide insights and develop strategies that align with their needs. As a People Lead, you'll foster team development while managing complex projects that require a keen understanding of analytics and technology. With a commitment to work-life balance and professional growth, this opportunity offers a collaborative environment where your contributions will significantly impact the business landscape. If you're passionate about data and eager to make a difference, this position is perfect for you.

Servicios

Flexible Schedule

Home Office Support

Health Insurance

Professional Development Opportunities

Flexible Compensation Options

Formación

• 5+ years in a similar role with a focus on data and analytics.
• Strong foundation in project management and conflict resolution.
• Experience in business data collection and process optimization.

Responsabilidades

• Analyze market trends to support business objectives and proposals.
• Engage in delivering complex services and managing risks.
• Develop new methodologies to enhance outcomes and client satisfaction.

Conocimientos

Data Analysis

Project Management

Process Optimization

Conflict Resolution

English Proficiency

Educación

Bachelor's degree in Computer Engineering

Business Administration

Herramientas

Talend

Pentaho

Datorama

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with over 20 years of experience in technology applied to marketing, focusing on innovation and customer relationship management. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects, providing clients with a benchmarking perspective.
2. Develop a comprehensive understanding of the analytics sector to contribute to business objectives through new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when specialists from other service lines are needed to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales, analyze risks before project initiation, and communicate them to operations.
6. Engage directly in delivering services for complex and high-risk projects in coordination with operations.
7. Develop new methodologies within the field to impact work and improve outcomes.
8. Evaluate implementation results against the proposed solutions, assessing efficiency and customer satisfaction.
9. Act as a role model and manage team development as a People Lead, establishing communication strategies, developing talent, and supporting professional growth.

Qualifications & Skills

1. Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
2. Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
3. Extensive experience in business data collection, interpretation, and process optimization.
4. Minimum of 5 years in a similar role (Project Manager / Solution Architect).
5. Proficiency in software tools related to core technologies: Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
6. Experience collaborating with business and technology teams to enhance services and customer experience.
7. English proficiency.

What We Offer

• Permanent contract with flexible schedule and support for work-life balance.
• Certifications and professional development opportunities.
• Home office support.
• Flexible compensation options, health insurance, and other benefits.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in customer-centric solutions, technology, data, and AI-driven strategies. As part of the largest Customer Experience Management agency in Spain, we offer end-to-end solutions across industries such as retail, healthcare, pharma, real estate, education, and more. With over 23 years of experience, a diverse team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is recognized as a leader in Spain. We prioritize client satisfaction (rating: 4.9/5) and have received awards like Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.