Data & Analytics Manager

Omega CRM, A Merkle Company; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services seeks a Data & Analytics Strategist to enhance client advisory through analytics expertise. Responsibilities include developing proposals, managing project risks, and leading a team to achieve business objectives. The successful candidate will have a solid background in data interpretation and process optimization, alongside strong leadership skills.

Servicios

Flexible Schedule

Health Insurance

Certifications plan for skills improvement

Home Office support

Flexible remuneration options

Formación

• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Strong foundation in platform development and methodologies.

Responsabilidades

• Analyze and interpret risks before project initiation.
• Develop new methodologies to improve area outcomes.
• Directly engage in delivering services for high-risk projects.

Conocimientos

Time Management

Conflict Resolution

Process Optimization

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation. We are looking for a Data & Analytics Strategist .

Responsibilities

• Gain industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
• Possess a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines or knowledge areas are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during the pre-sales phase.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Directly engage in delivering services for highly complex and high-risk projects, in coordination with Operations.
• Develop new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
• Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Acts as a role model for the team, managing their development as a People Lead :

• Establishes and implements a communication strategy to clearly define team objectives.
• Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
• Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
• Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
• Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
• Participates in decision-making regarding professional development, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to the core technologies of the implemented applications.
• Collaboration with business units and technology teams to enhance services, environments, and customer experience.

What We Offer

• Permanent contract
• Flexible Schedule to balance professional and personal life
• Certifications plan to improve skills and obtain official certificates from our main partners
• Home Office support
• Flexible remuneration options (public transport ticket, Ticket restaurant, etc.)
• Health insurance
• Our commitment to social responsibility through Omega in Action
• Opportunities for professional development and growth

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, data, and AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, as part of the dentsu group, offering integrated media, creativity, content, technology, and strategy solutions to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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