Data & Analytics Manager

Omega CRM, A Merkle Company; Jaén; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa líder en Customer Experience busca un Estratega de Datos y Análisis con más de 5 años de experiencia en optimización de procesos. El candidato ideal tendrá habilidades en gestión de equipos y plataformas, capacidad de colaborar con diferentes equipos y un enfoque en las necesidades del cliente. Ofrecemos un contrato permanente, flexibilidad horaria, opciones de teletrabajo y oportunidades de desarrollo profesional.

Servicios

Contrato permanente

Horario flexible

Opciones de trabajo desde casa

Seguro de salud

Plan de certificación

Beneficios de transporte y comida

Oportunidades de desarrollo profesional

Formación

• Más de 5 años de experiencia en recolección, interpretación de datos y optimización de procesos.
• Competencias en desarrollo de plataformas y gestión de equipos.
• Proficiencia en herramientas de análisis de datos.

Responsabilidades

• Desarrollar propuestas para apoyar al equipo comercial.
• Gestionar el desarrollo de talento y los objetivos del equipo.
• Implementar mecanismos de gestión de riesgos durante las fases de preventa.

Conocimientos

Desarrollo de plataformas

Gestión del tiempo

Resolución de conflictos

Organización

Colaboración

Inglés

Educación

Licenciatura en Ingeniería Informática, Administración de Empresas o campo relacionado

Herramientas

Talend

Pentaho

Datorama

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, emphasizing innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through participation in various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals supporting the commercial team.
• Identify when specialist knowledge from other service lines is needed to enhance client advisory.
• Implement mechanisms for risk identification and management during pre-sales and project execution phases.
• Engage in delivering complex, high-risk projects in coordination with Operations.
• Develop new methodologies to improve team outcomes and impact.
• Evaluate implementation results for efficiency and customer satisfaction.

People Leadership

• Establish and communicate team objectives effectively.
• Manage talent development and leverage tools to meet organizational goals.
• Analyze issues logically, interpret relevant data, and facilitate team coordination.
• Support and motivate team members, fostering commitment and professional growth.
• Participate in decisions regarding career development and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, and English proficiency.
• Extensive experience (minimum 5 years) in business data collection, interpretation, and process optimization, in roles such as Project Manager or Solution Architect.
• Proficiency in tools like Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Excellent collaboration skills with business and technology teams.

What We Offer

• Permanent contract, flexible schedule, home office options, health insurance, and a certification plan.
• Support for balancing professional and personal life, with flexible benefits like transport and meal tickets.
• Opportunities for professional development and growth.

About Us

Omega CRM, part of Merkle, is a global digital company specializing in customer-centric solutions, technology, and data, enhanced by AI. We are the largest Customer Experience Management agency in Spain, offering end-to-end solutions across media, creativity, content, technology, and strategy.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is recognized as a leader in Spain across industries like Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. We are committed to growth through our core values: Talent, Flexibility, Commitment, and Togetherness.