Data & Analytics Manager

Omega CRM, A Merkle Company; Gijón; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in customer experience is seeking a Data & Analytics Strategist to enhance their analytics capabilities. This role involves developing new products, analyzing market needs, and providing leadership within the analytics team. The ideal candidate will hold a relevant degree, have extensive experience in data processes, and demonstrate leadership skills in a dynamic environment.

Servicios

Permanent contract

Flexible schedule

Home office support

Health insurance

Certification plan

Formación

• Extensive experience in business data collection and interpretation.
• At least 5 years in Project Management or Solution Architect roles.
• Strong foundation in methodologies and prioritization.

Responsabilidades

• Gain industry expertise to provide clients with insights.
• Manage team development and establish communication strategies.
• Deliver services for high-risk projects in coordination with Operations.

Conocimientos

Platform development

Time management

Conflict resolution

English proficiency

Process optimization

Educación

Bachelor's degree in Computer Engineering

Business Administration

Herramientas

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team; identify when specialists are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales; analyze and interpret risks before project initiation and communicate them to Operations.
• Deliver services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within the field to improve team outcomes and impact.
• Evaluate implementation results, assessing efficiency and customer satisfaction.

People Leadership

• Act as a role model, managing team development as a People Lead.
• Establish and implement communication strategies to define team objectives.
• Develop and manage talent, leveraging tools to meet organizational goals.
• Analyze issues, share relevant information, and remove obstacles.
• Motivate and support team members; collaborate with HR on career development.
• Participate in decision-making regarding professional growth and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years in roles such as Project Manager or Solution Architect.
• Proficiency in software tools: Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

What We Offer

• Permanent contract, flexible schedule, home office support, health insurance, and a certification plan.
• Flexible retributions such as public transport tickets and meal vouchers.
• Opportunities for professional development to evolve and grow within the company.

About Us

Omega CRM, part of Merkle, is a global digital company specializing in enhancing our clients' business experiences through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and more than 2,500 certifications.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Togetherness.