Data & Analytics Manager

Omega CRM, A Merkle Company; Córdoba; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Data & Analytics Strategist. This role involves analyzing industry data, managing team development, and delivering insights to enhance client objectives. The strategist will work closely with commercial teams while fostering a collaborative environment for continuous improvement.

Servicios

Permanent contract

Flexible schedule and work-life balance

Certifications and professional development opportunities

Home office support

Flexible benefits (public transport, meal tickets, etc.)

Health insurance

Participation in social initiatives

Formación

• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Extensive experience in business data collection and process optimization.
• Experience collaborating with business and technology teams.

Responsabilidades

• Deliver services for complex projects in coordination with Operations.
• Develop and manage team talent to meet organizational goals.
• Analyze and communicate risks before project initiation.

Conocimientos

platform development

organization

time management

conflict resolution

prioritization

methodologies

English proficiency

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

relevant software tools

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry expertise through various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the Analytics sector to support business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to assist the commercial team.
• Identify when to involve specialists from other service lines to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during pre-sales.
• Analyze and communicate risks before project initiation to Operations.
• Deliver services for complex, high-risk projects in coordination with Operations.
• Develop new methodologies to improve team outcomes and impact.
• Evaluate project implementation results to assess efficiency and customer satisfaction.

Act as a role model and manage team development as a People Lead:

• Define team objectives through effective communication strategies.
• Develop and manage talent within the team, utilizing tools to meet organizational goals.
• Analyze issues, interpret relevant data, and facilitate communication within the team.
• Motivate and support team members to foster engagement and commitment.
• Address professional and personal development needs in collaboration with HR.
• Participate in decisions related to team performance and professional growth.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency with relevant software tools.
• Experience collaborating with business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract
• Flexible schedule and work-life balance
• Certifications and professional development opportunities
• Home office support
• Flexible benefits (public transport, meal tickets, etc.)
• Health insurance
• Participation in social initiatives

About Us

Omega CRM, part of Merkle and Dentsu, is a global leader in digital solutions, focusing on accelerating business experiences through customer-centric strategies, technology, data, and AI. With over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our commitment to client satisfaction is reflected in a 4.9/5 rating and awards such as Salesforce Partner of the Year FY23.