Data & Analytics Manager

buscojobs España; Cádiz; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Data & Analytics Strategist to enhance client relationships and drive project success. The role involves leading complex projects, developing talent, and optimizing data processes. Candidates should possess extensive experience in analytics and a Bachelor's degree in a relevant field. The company offers a permanent contract, health insurance, and opportunities for professional growth.

Servicios

Permanent contract

Certification plans

Home office support

Health insurance

Opportunities for professional growth

Formación

• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Extensive experience in data collection, interpretation, and process optimization.
• Strong skills in platform development and English proficiency.

Responsabilidades

• Lead delivery of highly complex projects in coordination with Operations.
• Develop new methodologies to improve team outcomes.
• Analyze and communicate risks before project initiation.

Conocimientos

Platform development

Organization

Time management

Conflict resolution

Prioritization

Methodologies

English proficiency

Data collection

Process optimization

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

Software tools related to core technologies of applications

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology applied to marketing, focusing on innovation and customer relationships. We are seeking a Data & Analytics Strategist .

Responsibilities

• Gain industry and market expertise through project participation, providing clients with benchmark insights.
• Develop a comprehensive understanding of the analytics sector to contribute to new product and service development aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when to involve specialists from other service lines to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during pre-sales.
• Analyze and communicate risks before project initiation to Operations.
• Lead delivery of highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within the field to improve team outcomes and impact.
• Evaluate implementation results, focusing on efficiency and customer satisfaction.

As a People Lead, act as a role model and manage team development by :

• Establishing clear communication strategies for team objectives.
• Developing and managing talent within the team.
• Analyzing issues, interpreting data, and coordinating within the team.
• Supporting and motivating team members to achieve commitment and objectives.
• Listening to team needs and collaborating on career development.
• Participating in decisions related to professional growth and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency with software tools related to core technologies of applications.
• Experience collaborating with business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract.
• Certification plans to enhance skills with official recognition.
• Home office support.
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, specializes in accelerating business experience through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we offer end-to-end media, creative, content, technology, and strategy solutions, making us the largest CXM agency in Spain.

With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain, serving industries like retail, healthcare, pharma, real estate, education, and non-profit sectors with omnichannel customer service, eCommerce, marketing, and analytics solutions. Our client satisfaction rating is 4.9 / 5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

We believe in growth through our people, guided by values of talent, flexibility, commitment, and innovation. We grow together.

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