Data & Analytics Manager

buscojobs España; Burgos; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Data & Analytics Strategist to drive innovation and enhance client solutions. This role involves analyzing data, managing teams, and developing methodologies to improve project outcomes. The ideal candidate will have extensive experience in data interpretation and project management, along with strong leadership skills. The company offers a permanent contract, flexible work arrangements, and opportunities for professional growth.

Servicios

Permanent contract

Flexible schedule

Certifications plan

Home office support

Flexible remuneration options

Health insurance

Opportunities for professional growth

Formación

• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Extensive experience in business data collection and process optimization.

Responsabilidades

• Gain industry expertise and provide clients with benchmarking insights.
• Develop new methodologies to improve outcomes.
• Deliver services for complex, high-risk projects.

Conocimientos

Platform Development

Time Management

Conflict Resolution

English

Educación

Bachelor's degree in Computer Engineering

Bachelor's degree in Business Administration

Herramientas

Relevant Software Tools

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when to involve specialists from other service lines to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Deliver services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within the field to impact work and improve outcomes.
• Evaluate implementation results against proposals, assessing efficiency and customer satisfaction.

Team Leadership

Act as a role model and manage team development as a People Lead:

• Establish and communicate team objectives effectively.
• Develop and manage talent, leveraging tools to meet organizational goals.
• Analyze issues logically, interpret relevant data, and facilitate team coordination.
• Support and motivate team members to foster commitment and professional growth.
• Listen to team needs and collaborate with HR for career development.
• Participate in decisions regarding professional development and performance evaluation.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in relevant software tools.
• Experience collaborating with business and technology teams to enhance services and customer experience.

What We Offer

• Permanent contract
• Flexible schedule supporting work-life balance
• Certifications plan for skill enhancement
• Home office support
• Flexible remuneration options
• Health insurance
• Our commitment to societal betterment
• Opportunities for professional growth

About Us

Omega CRM, part of Merkle, is a global digital company dedicated to enhancing the Business Experience (BX) for clients through customer-centric solutions, technology, data, and AI. As the largest Customer Experience Management agency in Spain within the dentsu group, we offer integrated media, creativity, content, technology, and strategy solutions that deliver tangible business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences across Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is central to our mission (rating: 4.9/5), and we have received awards including Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we value growth through our people, guided by our core values: #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing #Together.