Data & Analytics Manager

buscojobs España; Badajoz; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de Customer Experience busca un Data & Analytics Strategist para desarrollar productos alineados con las necesidades de los clientes y gestionar un equipo. El candidato ideal tendrá experiencia en análisis de datos, habilidades en herramientas de datos y un enfoque en la mejora continua. Ofrecemos un contrato permanente, beneficios flexibles y oportunidades de desarrollo profesional.

Servicios

Contrato permanente con horario flexible

Plan de certificación para mejora de habilidades

Soporte para trabajo en casa

Beneficios flexibles (transporte público, tickets de comida, etc.)

Seguro de salud

Oportunidades de desarrollo y crecimiento profesional

Formación

• Mínimo 5 años de experiencia en un rol similar (Project Manager / Solution Architect).
• Experiencia en la recopilación e interpretación de datos de negocio.
• Colaboración con unidades de negocio y equipos tecnológicos.

Responsabilidades

• Desarrollar una comprensión completa del sector de análisis y contribuir a los objetivos comerciales.
• Actuar como modelo a seguir para el equipo, gestionando su desarrollo.
• Implementar mecanismos para identificar y controlar riesgos comerciales.

Conocimientos

Desarrollo de plataformas

Gestión del tiempo

Resolución de conflictos

Metodologías

Inglés

Ingeniería de datos

Cloud

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Educación

Licenciatura en Ingeniería Informática, Administración de Empresas o campo relacionado

Herramientas

Talend

Pentaho

Datorama

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship focus on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with a benchmark perspective.
2. Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by developing new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when specialists from other service lines are needed to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales.
6. Analyze and interpret risks before project initiation and communicate them to operations.
7. Engage in delivering services for highly complex and high-risk projects in coordination with operations.
8. Develop new methodologies to impact work and improve outcomes.
9. Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Act as a role model for the team, managing their development as a People Lead:

1. Establish and implement a communication strategy to define team objectives.
2. Develop and manage talent within the team, leveraging tools to enhance organizational goals.
3. Conduct logical analyses, identify issues, and interpret relevant information to share and coordinate data within the team.
4. Support, encourage, and motivate team members to foster commitment.
5. Listen to team members’ needs and collaborate with HR for career development.
6. Participate in decision-making regarding professional development, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core technologies of implemented applications.
• Experience collaborating with business units and technology teams to enhance services and customer experience.
• Skills in Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python.
• Skills in Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics.
• English proficiency.

What We Offer

• Permanent contract with flexible schedule.
• Certification plan for skill enhancement.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional development and growth.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' business experience through customer-centric solutions, technology, data, and AI. As part of the Merkle group, we form the largest Customer Experience Management agency in Spain, offering end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain across key industries including retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our core values are talent, flexibility, commitment, and collaboration, guiding our growth through people.