Danish speaking Customer service consultants - Fuengirola

Viking; Mijas; Presencial; EUR 22.000 - 32.000; Jornada completa

Descripción de la vacante

An established industry player seeks a passionate Customer Service Consultant to join their team. This role involves assisting customers in vulnerable situations, ensuring they receive the right help when needed. You will be the first point of contact, providing support through various systems. The ideal candidate values teamwork, possesses excellent communication skills, and is comfortable working both independently and collaboratively. With opportunities for growth and a supportive environment, this position is perfect for those eager to make a difference in customer service.

Servicios

Brand new offices in Fuengirola, Málaga

Structured training programs

Opportunities for personal and professional growth

Competitive benefits

Rotating schedule within 24/7 operations

Formación

• Experience in customer service is essential.
• Fluency in Danish and proficiency in English required.

Responsabilidades

• Respond to phone inquiries from customers needing roadside assistance.
• Assist partners in the insurance and automotive industry.

Conocimientos

Customer Service

Danish (spoken and written)

English (spoken and written)

Data and Technology Knowledge

Herramientas

Data Entry Tools

Phone Systems

Descripción del empleo

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.

Job Role: Customer Service Consultant

Your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. Customers may find themselves in vulnerable situations, and our job is to help and assist them. It is important that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service. As a customer service consultant, you will work as part of a team that supports each other. You will use various systems to solve challenges effectively. Additionally, you will assist our partners in the insurance and automotive industry with related questions.

Required Skills

1. Experience in customer service
2. Fluent in Danish (spoken and written)
3. Proficient in English (spoken and written)
4. Good knowledge of data, technology, and systems
5. A clean criminal record

Ideal Candidate Traits

• Value good work ethics
• Strong teamwork skills
• Excellent communication skills
• Comfortable working independently and in a team
• Proficient with data and phone tools
• Detail-oriented and enjoys complex tasks
• Solution-oriented with customers and colleagues
• Curious and eager to learn
• Adaptable to fast-paced environments
• Desire to be part of a strong, cultural team

What We Offer

• Brand new offices in Fuengirola, Málaga
• A great work environment with experienced colleagues
• Structured training programs
• Opportunities for personal and professional growth
• Rotating schedule within 24/7 operations
• Competitive benefits
• Long-term contract

Will you be our new colleague? We look forward to hearing from you! Applications are reviewed continuously. The starting month is February.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Upselling, Pricing, Sanitation, Cash Handling, Stocking