Danish Customer Service Representative in Barcelona

Recruit4Work SL; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A premier staffing and recruitment agency is looking for a Customer Support Advisor in Barcelona. You will engage with international travellers, providing solutions to their needs while ensuring exceptional service. Ideal candidates are proficient in Danish and have excellent problem-solving skills. This position offers a flexible work environment and numerous benefits, including health insurance and training opportunities.

Servicios

Feel Good Program including Spanish lessons

Free private health insurance

Flexible remuneration options

Multicultural work environment

Free coffee daily

Career development opportunities

Initial training and ongoing coaching

Formación

• Previous experience in customer service or contact center environments is valued.
• Able to work both from the office and remotely.

Responsabilidades

• Listening to and responding to travellers' inquiries.
• Mediating between travellers and accommodation suppliers worldwide.

Conocimientos

Proficient in Danish (C2 level)

Advanced English

Excellent communication skills

Problem-solving skills

Herramientas

Office 365

CRM databases

Descripción del empleo

Overview

At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.

If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!

Responsibilities

As a Customer Support Advisor, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:

• Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
• Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Qualifications

• Language Skills: Proficient in Danish (C2 level) and advanced English.
• Communication: Excellent written and spoken communication and interpersonal skills.
• Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
• Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
• Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
• Experience: Previous experience in customer service or contact center environments is valued.
• Availability: Able to work both from the office and remotely (within 100km from the office).

Benefits

• Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
• Health Insurance: Free private health insurance is available upon securing a permanent contract.
• Flexible Remuneration: Options for nursery school transport after the probation period.
• Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
• Perks: Free coffee daily and free fruit once a week.
• Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
• Training: Three weeks of initial training and ongoing personal coaching.

Location

Barcelona, Spain