Danish Customer Service Representative for Booking

Teleperformance; Barcelona; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an empathic customer support advisor to join their team. In this role, you will engage with international travelers, ensuring their needs are met with exceptional service. You'll clarify inquiries and mediate between customers and accommodation suppliers, all while working in a supportive and multicultural environment. This position offers flexible working arrangements and a range of exciting benefits, including health insurance and opportunities for personal growth. If you're a motivated team player with a problem-solving mindset, this is the perfect opportunity for you.

Servicios

Free private health insurance

Feel Good program

Flexible nursery school transport remuneration

Free coffee daily

Free fruit weekly

Opportunities for personal growth

Initial training and ongoing coaching

Multicultural working environment

Formación

• C2 level Danish and advanced English are essential for this role.
• Strong communication and interpersonal skills are crucial.

Responsabilidades

• Understand and identify customer needs while providing high-level service.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Danish (C2 level)

Advanced English

Excellent communication skills

Interpersonal skills

Problem-solving mentality

User-friendly PC skills

Goal-oriented work approach

Affinity with accommodation platforms

Experience in customer service

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs. Your role involves listening, responding, and mediating between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.

Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

1. Danish: C2 level and advanced English
2. Excellent communication and interpersonal skills, both written and spoken
3. User-friendly PC skills: Office 365, CRM Database, and other internal platforms
4. A problem-solving and solution-driven mentality
5. A positive, motivated mindset to handle challenging customer problems
6. Goal-oriented work approach
7. An open mind to changing priorities and business processes
8. Affinity with accommodation platforms
9. Experience in customer service or contact center environments is valued
10. Availability to work from the office and from home (within 100km from the office)

Contract:

1. 38.5 hours/week contract (Monday to Sunday) with fixed working hours and 2 days off per week
2. Shift availability: 09:00-20:00 (rotating)
3. Starting with a temporary contract that may evolve into a permanent position based on business needs
4. Holidays: 27 working days per year

Benefits:

1. Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
2. Free private health insurance upon obtaining a permanent contract
3. Flexible nursery school transport remuneration after probation
4. A multicultural and international working environment
5. Modern office spaces well connected by public transport near Glories shopping mall (Westfield)
6. Free coffee daily and free fruit weekly
7. Opportunities to learn and grow within an industry-leading department
8. Initial training and ongoing personal coaching for 3 weeks