Danish Customer Service Representative for Booking

Teleperformance; Barcelona; Híbrido; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A leading company in customer service is seeking a customer support advisor for a prestigious travel company. This role involves understanding customer needs and providing high-quality service. Applicants should possess strong communication skills in Danish and English, with a solution-driven mindset and proficiency in Office 365 and CRM tools.

Servicios

Feel Good program with Spanish lessons and quizzes with prizes

Free private health insurance upon obtaining a permanent contract

Flexible nursery school transport remuneration

Multicultural working environment

Modern office spaces connected by public transport

Free coffee and weekly free fruit

Learning and growth opportunities

Initial training and ongoing personal coaching for 3 weeks

Formación

• C2 level Danish and advanced English required.
• Experience in customer service or contact center environments valued.

Responsabilidades

• Understand and identify customer needs.
• Clarify inquiries about service, payment, and technical requirements.
• Mediate between international travelers and accommodation suppliers.

Conocimientos

Communication

Problem-solving

Interpersonal skills

Teamwork

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities :

As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs. Your role involves listening, responding, and mediating between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.

Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

• Danish : C2 level and advanced English
• Excellent communication and interpersonal skills, both written and spoken
• User-friendly PC skills : Office 365, CRM Database, and other internal platforms
• A problem-solving and solution-driven mentality
• A positive, motivated mindset to handle challenging customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with accommodation platforms
• Experience in customer service or contact center environments is valued
• Availability to work from the office and from home (within 100km from the office)

Contract :

• 38.5 hours / week contract (Monday to Sunday) with fixed working hours and 2 days off per week
• Shift availability : 09 : 00-20 : 00 (rotating)
• Starting with a temporary contract that may evolve into a permanent position based on business needs
• Holidays : 27 working days per year

Benefits :

• Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
• Free private health insurance upon obtaining a permanent contract
• Flexible nursery school transport remuneration after probation
• A multicultural and international working environment
• Modern office spaces well connected by public transport near Glories shopping mall (Westfield)
• Free coffee daily and free fruit weekly
• Opportunities to learn and grow within an industry-leading department
• Initial training and ongoing personal coaching for 3 weeks

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