Danish Customer Service Advisor

Recruit4Work; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in communication is seeking a Customer Service Advisor in Barcelona. This role involves providing exceptional support to customers, addressing technical and administrative inquiries, and maintaining strong relationships. The position offers paid training, free Spanish lessons, and various employee benefits, making it a great opportunity to grow in a vibrant city.

Servicios

Paid training

Free Spanish lessons

Meal cards

Transport cards

Private insurance

4 company outings per year

Free fruit and coffee

Growth opportunities

Formación

• Experience in a call centre.
• Ability to handle conflicts constructively.
• Positive attitude towards changes.

Responsabilidades

• Provide support to customers through telephone, chat, and email.
• Assist customers with installations and troubleshooting.
• Handle inquiries from credit card holders and ensure security.

Conocimientos

Fluent in Danish

Working proficiency in English

Strong communication skills

Team-player mentality

Service-oriented approach

Descripción del empleo

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position!

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.

Profile

• Fluent in Danish (Level C2)
• Working proficiency in English
• Experience in a call centre
• Strong communication and social skills
• Positive attitude towards changes
• Team-player mentality
• Service-oriented approach
• Ability to handle conflicts constructively

Daily tasks

• Blocking lost / stolen credit and debit cards
• You will handle inquiries from credit card holders and ensure the security and protection of credit card information
• Identity verification, answering questions and explaining any steps are among your core duties
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain