Cybersecurity XDR Support Engineer - Hybrid, 12-Month
Infotree Global Solutions Inc.
Obtenez une réponse de cet employeur
Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.
Avantages offerts par ce poste
Résumé du poste
Infotree Global Solutions Inc. is seeking a Customer Support Engineer (XDR/KOI) on a 12-month contract to join the Cortex XDR Support Team. You will handle technical support, resolve break/fix issues, and assist with product configurations in an international, fast-paced environment.
The role requires 3+ years of experience, English at B2 level, and strong knowledge of Salesforce and Jira. The successful candidate will work in a hybrid setup with 3 days in the Madrid area office, and will
Qualifications
- Bachelor's degree in Engineering or equivalent
- 3+ years in technical support or customer-facing engineering
- Experience in international reporting environments
- Proficiency with Salesforce and Jira
- Strong troubleshooting and root-cause analysis skills
- Excellent communication and collaboration abilities
- English proficiency B2 or higher
Responsabilités
- Manage technical support cases and document issues clearly
- Provide phone, email, and web-based assistance to customers
- Troubleshoot break/fix issues and configure products
- Collaborate with escalation teams and engineering
- Apply fault isolation and root cause analysis
- Maintain knowledge of release cycles and bug status
- Prepare technical bulletins and knowledge base articles
- Communicate updates and follow up with customers
- Contribute to process improvements
Connaissances
Formation
Outils
Description du poste
Infotree Global Solutions Inc. is seeking a Customer Support Engineer (XDR/KOI) on a 12-month contract to join the Cortex XDR Support Team. You will handle technical support, resolve break/fix issues, and assist with product configurations in an international, fast-paced environment.
The role requires 3+ years of experience, English at B2 level, and strong knowledge of Salesforce and Jira. The successful candidate will work in a hybrid setup with 3 days in the Madrid area office, and will
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
