Cybersecurity Help Desk / Support

Dexian Europe; Cataluña; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Dexian Europe is seeking a Cybersecurity Help Desk / Support Analyst for a 4-month assignment in Spain. You will provide frontline cybersecurity ticket support, assist with DLP activities, and help with day-to-day security operations while the team searches for a permanent hire.

The ideal candidate has 3–4 years in a SOC or security operations environment, hands-on CyberArk PAM experience, and solid incident response and malware analysis skills.

Formación

• 3–4 years in cybersecurity within a helpdesk.
• Experience in SOC or cybersecurity operations.
• Hands-on with CyberArk or PAM solutions.
• Understanding of incident response and ticket triage.
• Familiarity with malware analysis concepts.
• Experience supporting DLP programs and security policy enforcement.
• Able to independently investigate and resolve security issues.
• Strong communication and documentation skills.

Responsabilidades

• Manage and resolve cybersecurity service desk tickets.
• Triage and investigate security incidents and alerts.
• Support CyberArk administration processes and privileged access requests.
• Review website access approvals and reviews.
• Process USB device access requests.
• Address security policy exceptions.
• Investigate suspicious activity and assist malware analysis.
• Support incident management and escalation processes.
• Assist users with security software installation and access issues.
• Identify manual tasks and suggest automation to improve efficiency.
• Collaborate with the cybersecurity team to maintain controls and timely ticket resolution.
• Document findings, procedures, and remediation activities.

Conocimientos

SOC experience

Incident response

CyberArk PAM

DLP programs

Malware analysis

Security ticket triage

Communication

Documentation

Herramientas

CyberArk

SIEM

Endpoint security tools

Descripción del empleo

Position : Cybersecurity Help Desk / Support (4-Month Assignment)

Location : Spain

Cybersecurity Support Analyst to join their cybersecurity team on a short-term contract engagement. This role is designed to provide immediate support by addressing cybersecurity-related tickets, assisting with Data Loss Prevention (DLP) activities, and supporting day-to-day security operations while the organization completes its search for a full-time employee.

The ideal candidate will have experience working in a Security Operations Center (SOC) environment, strong troubleshooting skills, and hands-on exposure to cybersecurity tools and incident response processes.

Key Responsibilities

• Manage and resolve cybersecurity-related service desk and security tickets
• Perform initial triage and investigation of security incidents and alerts
• Support CyberArk administration processes, including privileged access requests and administrative elevations
• Website access approvals and reviews
• USB device access requests
• Security policy exceptions
• Investigate suspicious activities and assist with malware analysis efforts
• Support incident management activities and escalation processes
• Assist users with security-related software installations and access issues
• Identify repetitive manual tasks and create automation opportunities to improve operational efficiency
• Collaborate with the cybersecurity team to maintain security controls and ensure timely ticket resolution
• Document findings, procedures, and remediation activities

Required Qualifications

• 3 to 4 years of cybersecurity experience within a helpdesk environment
• Experience working in a Security Operations Center (SOC) or cybersecurity operations environment
• Hands-on experience with CyberArk or similar Privileged Access Management (PAM) solutions
• Understanding of incident response and security ticket triage
• Familiarity with malware analysis concepts and investigative techniques
• Experience supporting DLP programs and security policy enforcement
• Ability to independently investigate and resolve security-related issues
• Strong communication and documentation skills

Preferred Qualifications

• Experience automating repetitive security or help desk tasks using scripting or workflow tools
• Exposure to endpoint security platforms, SIEM tools, or threat detection technologies
• Experience supporting enterprise-level cybersecurity operations

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.