Cybersecurity and Managed Services Consultant

Rockwell Automation; Barcelona; Presencial; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Success Cybersecurity and Managed Services Consultant to support the Customer Success Management community. This role involves collaborating with various teams, analyzing customer data, and promoting cybersecurity solutions. The ideal candidate should have over 5 years of experience in cybersecurity applications and technical sales, alongside a relevant Bachelor's degree. The position is flexible within the EU and offers comprehensive benefits.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

Personalized wellbeing programs

Access to a digital course library

Formación

• 5+ years of experience in cybersecurity applications.
• 5+ years in customer-facing roles in technical sales or project delivery.
• Relevant ICS Security Certifications such as CISSP, NIST.

Responsabilidades

• Support the CSM community and customers with technical expertise.
• Analyze customer adoption data to derive business value metrics.
• Work with Customer Success Managers to promote cybersolutions.

Conocimientos

Cybersecurity applications

Technical sales

Risk assessments

Threat Detection

Networking knowledge

Educación

Bachelor's degree in engineering or a technical field

Herramientas

Microsoft Dynamics CRM

Gainsight

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

As a Customer Success Cybersecurity and Managed Services Consultant, you will support the Customer Success Management (CSM) community and our customers in specific areas of technical expertise. You will be the offering expert for the CS community, ensuring customers follow appropriate technical steps to drive successful adoption and expansion of Rockwell Automation Cybersecurity & Network solutions and services, thereby growing overall Annual Recurring Revenue. You will collaborate with Rockwell Automation and Partner business units to drive continuous improvement and customer journeys for our offerings.

In this role, with a flexible location within the EU, you will report to the Software Customer Success Leader.

Your Responsibilities:

1. Security – Cybersecurity best practices; Knowledge of IACS security standards; Understanding of industry-related standards.
2. Networks – Ethernet network design best practices, bridging IT/OT; Knowledge of CPWE best practices; ability to communicate effectively with IT and OT teams; Focus on expanding RA and Partner networking-related services.
3. Analyze customer adoption data to derive business value metrics.
4. Identify expansion potential for additional products and services to help customers achieve desired outcomes.
5. Participate in formal and informal training to develop technical skills continuously.
6. Translate competitive solutions into RA solutions that meet or exceed customer expectations.
7. Collaborate with peers to define sales and delivery handoff processes.
8. Work with Customer Success Managers and Account Managers to promote RA and Partner cybersolutions through presentations and demonstrations.
9. Share industry knowledge of customer key drivers with new and existing customers at appropriate roles.
10. Maintain and update sales and customer relationship data in tools like Microsoft Dynamics CRM and Gainsight, ensuring consistent and optimal use.

The Essentials - You Will Have:

• Bachelor's degree in engineering or a technical field.
• At least 5 years of experience in cybersecurity applications, including Risk assessments, iDMZs, Continuous Threat Detection, and End Point Protection.
• At least 5 years in customer-facing roles in technical sales or project delivery.
• Working knowledge of Threat Detection, Secure Remote Access, and anti-virus solutions within an IT/OT environment.
• Relevant ICS Security Certifications or working towards them, such as CISSP, NIST, and ISA-99.
• Willingness to travel 30-40% within the assigned geography.

The Preferred - You Might Also Have:

• Knowledge of SOAR, SIEM, SOC utilization and value.
• Knowledge of Cisco networking and Converged Plantwide Ethernet model.
• Solution and application expertise with demonstrated sales experience.
• Familiarity with TSIA LAER model.
• Experience with Automation and Industrial Control Systems (PLC, PAC, DCS, HMI).

What We Offer:

Our benefits include:

• Comprehensive mindfulness programs with a Calm premium membership.
• Volunteer Paid Time off after 6 months for eligible employees.
• Company volunteer and donation matching programs.
• Employee Assistance Program.
• Personalized wellbeing programs via OnTrack.
• Access to a digital course library for professional development.

...and other local benefits!

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway—you might be just the right person for this or other roles.

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Our hybrid policy expects employees to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays unless otherwise required for business reasons.