Cx Account Manager Spanish Market

Factorial Hr; Madrid; Presencial; EUR 38.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High growth environment

Wellhub & gyms

Cobee

Language classes

Office breakfast & fruit

Food discounts

Pet Friendly

Descripción de la vacante

Factorial is seeking an Account Manager for the Spanish Market to support and scale our CX team. You will manage client relationships, identify upsell opportunities, close upsell/cross-sell deals, and focus on retention and client satisfaction through regular calls and product updates.

Collaborate with Sales, CX, Product, Engineering and Finance to drive growth and monitor portfolios. Fluent Spanish and professional English are required; 1+ year of B2B portfolio management is preferred.

Formación

• 1+ year experience managing B2B customer portfolios.
• Strong multitasking, problem solving and teamwork.
• Proactive and able to propose new ideas.

Responsabilidades

• Build strong client relationships and understand their requirements via regular video calls.
• Be the go-to person for client experience and needs.
• Identify upsell opportunities to add value and drive revenue.
• Analyze your portfolio to plan actions for each company.
• Report trends and opportunities to improve journeys and our product.
• Collaborate with Sales, CX, Product, Engineering and Finance to reach company goals.

Conocimientos

B2B portfolio

Upsell & cross-sell

Retention

Team player

Problem solving

Spanish + English

KPI awareness

Descripción del empleo

Hello! At Factorial we're looking for a new Account Manager for the Spanish Market to help us support and scale our CX team to the next level. As part of the team in charge of account growth and retention, you'll be in charge of detecting upselling and cross-selling opportunities, closing upselling and cross-selling deals, and focus on retention and client satisfaction. Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do

• Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
• It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience
• Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
• Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.
• You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

What are we looking for?

• You have experience managing customer portfolios (B2B) minimum 1 year.
• You are good at multitasking, problem solving and great team worker.
• You are proactive and you like to put forward new ideas.
• You have previous experience dealing with churn cases (retention) and upselling and cross-selling
• You have worked through KPIA proficient level of Spanish is required & professional English.

Bonus Points

• You have knowledge/experience in Human Resources/Software/Payroll.
• Experience in full cycle Sales B2B.

Perks of being part of Factorial

• High growth, multicultural and friendly environment
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that we'll spill during the interview process

About Factorial

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent:

We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion:

We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Want to learn more about us? Check our website!

Our values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

About the selection process

• 30’ People Interview: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match
• 30’ Team Lead Interview: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!
• 1h Roleplay: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process