Customer Value Specialist (m / f / d)

Buynomics; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in customer decision-making technology seeks a Customer Value Specialist/Manager to manage multinational client portfolios. The role involves building relationships, onboarding clients, and optimizing revenue through strategic planning. Join a diverse team with flexible work options and opportunities for professional growth.

Servicios

Flexible work options

Dedicated learning budget

Health and fitness benefits

Regular company events

Formación

• At least 2 years of professional experience in a high-performing environment.
• Strong skills in project management and stakeholder alignment.

Responsabilidades

• Serve as the primary point of contact for customer portfolio.
• Lead customer onboarding and conduct tool training workshops.
• Develop and execute up-selling and cross-selling strategies.

Conocimientos

Problem-solving

Project Management

Communication

Educación

Bachelor's degree in economics, business management, engineering

Herramientas

PowerPoint

Excel

Descripción del empleo

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About Buynomics :

What will customers buy? This is the critical question underlying all commercial decisions for companies. At Buynomics, we have pioneered Virtual Customer technology to answer this question 100x faster and more precisely than traditional solutions. By replacing gut feeling and spreadsheets, we enable companies to make data-driven, transparent, and customer-centric decisions.

Our platform serves as the operating system for commercial decisions, providing businesses with a unified source of truth to address market-facing questions like pricing, product offerings, and promotions. Leveraging large-scale simulation technologies, we digitize customer behavior to predict purchase patterns in any environment. Our clients use Buynomics to optimize decisions on pricing, portfolio structure, promotions, trade terms, and beyond.

As a Customer Value Specialist / Manager, you will manage and grow a portfolio of multinational corporations, ensuring they achieve success with Buynomics’s innovative solution.

What you'll do :

• Customer Partnership Management : Serve as the primary point of contact for your customer portfolio, building strong relationships and acting as a trusted advisor.
• Onboarding and Training : Lead customer onboarding, conduct tool training workshops, and provide strategic consultation to support integration and usage.
• Revenue Optimization Support : Educate clients on product features, best practices, and strategic applications to enhance revenue growth.
• Strategic Client Planning : Develop and execute up-selling and cross-selling strategies, driving product adoption across departments, users, and business units.
• Needs Assessment : Identify customer needs and coordinate with internal teams to ensure product enhancements align with customer feedback.
• Collaboration with Internal Teams : Work closely with Solution Engineering, Sales, and Marketing teams to address client-specific challenges and explore upselling opportunities.
• Customer Success Initiatives : Drive key customer success projects in alignment with company objectives.

What you'll need :

• A bachelor's degree in economics, business management, engineering, or a related field from a top university.
• At least 2 years of professional experience in a high-performing environment — preferably in FMCG, consultancy, or similar sectors.
• A problem-solving mindset focused on delivering exceptional customer outcomes.
• Strong skills in project management, self-management, and stakeholder alignment.
• Proficiency in PowerPoint and Excel, with a talent for working with quantitative data.
• Excellent communication skills and a passion for engaging with clients.
• An eagerness to learn and a proactive attitude to make an immediate impact.

What we offer :

• A vibrant, international, and diverse work environment.
• Flexible work options : remote within Germany or Spain with occasional visits to our Cologne HQ or Barcelona office, or a hybrid setup in one of these locations.
• A dedicated learning budget to support your professional growth and development.
• Local language lessons (Germany and Spain).
• Health and fitness benefits (Germany and Spain).
• Personal and professional growth opportunities.
• Regular company events.

To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered.

Buynomics is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, language, origin, disability, age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions. We celebrate diversity and inclusion in our team.

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