Customer Support Specialists with French | (AX949)

Ilovepdf; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector SaaS está buscando un Especialista en Atención al Cliente que hable francés, español e inglés. En este emocionante rol, serás fundamental para brindar un servicio excepcional a nuestros usuarios en todo el mundo. Serás responsable de resolver consultas, brindar soporte técnico y colaborar con equipos internos para asegurar la mejor experiencia posible. Con un entorno de trabajo híbrido y un contrato permanente, tendrás la oportunidad de impactar millones de vidas mientras trabajas en un ambiente internacional y dinámico. Si tienes pasión por la tecnología y el servicio al cliente, ¡esta es tu oportunidad!

Servicios

Trabajo híbrido

Seguro médico privado

Almuerzo subvencionado

Snacks gratuitos

Fruta orgánica

Actividades de team-building

Ambiente internacional

Retribución flexible

Formación

• Buscamos un hablante de francés con nivel profesional de español e inglés.
• Experiencia previa en un entorno tecnológico es un plus.

Responsabilidades

• Gestionar correos y tickets, guiando a los usuarios en francés y otros idiomas.
• Ayudar a los usuarios con preguntas sobre nuestros productos y servicios.

Conocimientos

Atención al cliente

Comunicación

Resolución de problemas

Habilidades analíticas

Trabajo en equipo

Educación

Experiencia previa en soporte técnico

Formación en IT (preferiblemente)

Descripción del empleo

You may have stumbled across our website during your work or studies when you were trying to edit a PDF document - ilovepdf.com - Do we ring a bell? iLovePDF is a SaaS company dedicated to helping individuals worldwide boost their document productivity.

Our constant growth encourages us to keep improving our products to become the favorite PDF software worldwide. Our powerful yet user-friendly software is accessible across web, mobile, and desktop platforms, catering to the needs of over 90 million users worldwide every month.

We're Hiring! Customer Support Specialist

We are looking for one talented professional to join our Customer Support team:

Customer Support Specialist – a French speaker with Spanish and English.

About the Role

We are seeking motivated full-time specialists who will provide outstanding customer service and technical support to ensure the best experience for our users worldwide. Whether resolving customer inquiries, troubleshooting technical issues, or guiding users through solutions, these roles are critical in delivering exceptional service and empowering our clients to succeed.

Responsibilities

1. Communicate: Handle emails and manage corresponding tickets, guiding users in French and other languages Worldwide.
2. Support: Help users with questions about our products and services.
3. Investigate: Analyze reported problems and provide initial solutions.
4. Collaborate: Escalate complex cases and work with internal teams to resolve them.
5. Engage: Respond to feedback reviews on mobile and desktop applications.

What We’re Looking For:

1. French speaker with professional-level Spanish and English. Other languages are a plus!
2. Preferably with an IT background, you are very curious and interested in technology tools.
3. You're a team player with excellent communication skills, both with internal technical specialists and end users, as well as good listening and empathy skills.
4. You know how to maintain and communicate your composure when faced with technical issues that are sometimes complex to resolve.
5. You are patient, have good analytical skills, and are able to work meticulously and systematically, always looking for the best solution to a given problem.
6. You can take the initiative when necessary and have a sense of responsibility.
7. Previous help desk experience in a technology environment is a plus.
8. EU citizen or a valid work permit to work in Spain.

What we offer

1. Hybrid work, permanent contract.
2. A company culture built on trust, autonomy, and independence.
3. Your talent and opinions will really make a difference.
4. Have an impact on millions of lives: The iLovePDF website is one of the top 100 most visited sites, and our services are used daily by millions of people.
5. Beautiful sunny office in one of the best areas of Barcelona. Our offices are much more than just a place to work.
6. Team Retreats: Take part in fun team-building activities both locally and abroad.
7. International environment: Our team has more than 12 nationalities.
8. Flexible retribution with Cobee.
9. Private medical insurance.
10. Subsidized lunch, free snacks, and organic fruit.