Customer Support Specialist with Dutch

Envista; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading dental corporation is seeking a Customer Service Representative for its orthodontics business. The role involves supporting the Dutch-speaking market, managing orders, and ensuring excellent client communication. The company offers a supportive work environment with various benefits, including wellness initiatives and language courses.

Servicios

WELL Platinum-certified offices

Medical support for you and your family

Generous vacation and personal days

Language courses

Company discounts

Formación

• Native Dutch and fluent English (C1).
• Dental experience is a plus.
• Familiarity with CRM and ERP tools preferred.

Responsabilidades

• Support the Dutch-speaking market and serve as primary contact for clients.
• Manage customer orders in Oracle (ERP).
• Handle complaints and client requests via email and phone.

Conocimientos

Communication

Customer-centric mindset

Organizational skills

Attention to detail

Herramientas

CRM

ERP

Descripción del empleo

Envista is a dental corporation partnering with dental professionals who create healthy, beautiful smiles and confidence. We are seeking a dedicated Customer Service Representative for our Ormco orthodontics business.

Role Overview:

• Support the Dutch-speaking market alongside your team
• Serve as the primary contact for clients and sales teams
• Manage customer orders in Oracle (ERP), including receiving, monitoring, and processing
• Handle complaints and client requests primarily via email (CRM) and phone

What We Offer:

• WELL Platinum-certified offices, ensuring high standards in environment and employee wellbeing
• Initiatives supporting mental health, including webinars and sport challenges
• Medical support for you and your family through Ulekare.cz
• Generous vacation and personal days, wellness contributions, retirement plans, and insurance
• Language courses and Employee Assistance Program
• Company discounts and an attractive workspace in Prague 8 with free parking

This role is accessible for persons with disabilities, in a building with disabled access.

Job Requirements:

• Native Dutch and fluent English (C1)
• Customer-centric mindset with excellent communication skills
• Curiosity and drive for improvement
• Dental experience is a plus; familiarity with CRM and ERP tools preferred
• Strong organizational skills and attention to detail

We look forward to receiving your CV. Upon onboarding, you will receive comprehensive product training and ongoing support from your team.

About Operating Company:

Ormco is a global leader in orthodontic products, partnering with the community for over 60 years to create smiles worldwide. We value respect, understanding, and helping each other reach our full potential.

Envista will only consider resumes submitted directly by candidates or with prior written approval from our Talent Acquisition team. Unsolicited resumes from agencies require approval and a valid contract.