Customer Support Specialist (UK Region)

Apply remote type: Hybrid locations: Spain, Barcelona
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 2025_02556

We are looking for a full-time Customer Support Specialist with a passion for technology. In this position, you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer-facing departments. Being a Customer Support Representative at Bridgestone Mobility Solutions means you are technically minded, a problem solver, and keep the customer at the heart of everything you do. You will join a team of 9 colleagues dedicated to the UK region, based in Barcelona, and report to the Regional Team Leader.

What you’ll be doing :

• Provide product information and effective technical and administrative support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst maintaining customer satisfaction;
• Proactively manage customer expectations;
• Update our CRM system (SalesForce) with all relevant information collected during customer service activities;

Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.

Who are you?

• You already have successful experience in a similar role;
• Impeccable written and verbal communication skills in English;
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge practically;
• Ability to be proactive and reactive, remaining detail-oriented even under pressure;
• Ability to follow standard processes within set service levels;
• You are a team player;

Previous experience with CRM systems (such as SalesForce) is an advantage.

Why you’ll love working for us :

• The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;
• A company culture that values hard work and having fun. We believe in enjoying our work and our colleagues;

We are decisive and action-oriented. We prefer to move quickly and avoid unnecessary layers of approval, making things happen efficiently.

Let’s not forget the good stuff!

• Work from home up to 3 days a week;
• €500 gross to set up your home office;
• Home office allowance;
• Opportunity to work abroad for 40 days per year;
• Birthday off and volunteering time off;
• Additional health and dental insurance;
• 100% employer-funded pension scheme;
• Lunch or childcare vouchers;
• Unlimited access to LinkedIn Learning;
• Access to Gofluent platform for language learning;

Employee Assistance Program.

Who are we?

We are Bridgestone Mobility Solutions, committed to moving the world towards a sustainable future through data-driven mobility solutions.

Our high-value products and services for fleets, OEMs, and governments aim to make travel smoother, reduce congestion, increase accessibility, improve safety, and cut emissions.

Bridgestone Mobility Solutions is a business unit of Bridgestone Corporation, a global leader in tyres and rubber, present worldwide.

Webfleet, one of our key businesses, is a trusted fleet management platform analyzing live vehicle data to boost productivity, reduce costs, and enhance safety, used by over 50,000 customers globally.

If you're interested, please apply and upload your CV. Note that pre-employment screening may be part of our selection process. We are an equal opportunity employer committed to diversity and inclusion, and we do not discriminate based on race, religion, gender, sexual orientation, age, marital status, or disability.