Customer Support Specialist (UK Region)

Bridgestone America, Inc.; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative company seeks a Customer Support Specialist passionate about technology to join a dynamic team in Barcelona. In this engaging role, you'll provide exceptional customer service, troubleshoot issues, and collaborate with colleagues across departments. Enjoy the flexibility of a hybrid work environment while contributing to a culture that values both hard work and fun. This position offers opportunities for personal growth and the chance to work with diverse cultures, making it an exciting opportunity for those eager to learn and excel in a fast-paced setting.

Servicios

Up to 3 days of remote work per week

€500 gross for home office setup

Home office allowance

Opportunity to work abroad for 40 days annually

Birthday and volunteering leave

Additional health and dental insurance

100% employer-funded pension scheme

Vouchers for lunch or childcare

Unlimited access to LinkedIn Learning

Access to Gofluent for language learning

Formación

• Successful experience in a similar customer support role.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Provide product information and support through multiple channels.
• Manage customer expectations proactively and solve issues effectively.

Conocimientos

Customer Service Skills

Problem Solving

Communication Skills

Interpersonal Skills

Attention to Detail

Technical Mindedness

Proactivity

Herramientas

Salesforce

Descripción del empleo

Apply remote type: Hybrid
Locations: Spain, Barcelona
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 2025_02556

We are looking for a full-time Customer Support Specialist with a passion for technology. In this position, you will work in a dynamic team at our office in Barcelona. Your responsibilities include identifying, troubleshooting, and resolving customer issues efficiently and accurately, collaborating with peers and other customer-facing departments. Being a Customer Support Representative at Bridgestone Mobility Solutions means being technically minded, a problem solver, and customer-focused. You will join a team of 9 colleagues dedicated to the UK region, based in Barcelona, reporting to the Regional Team Leader.

What you’ll be doing :

• Provide product information and support through multiple channels (phone and email);
• Offer personalized customer service, effectively solving issues and inquiries while maintaining high customer satisfaction;
• Manage customer expectations proactively;
• Update our CRM system (Salesforce) with relevant information during customer interactions;

Coordinate with peers and cross-departmentally to deliver complete and well-researched answers to customers.

Who are you?

There is no specific career path to become a Customer Support Specialist, but the ideal candidate profile includes:

• Successful experience in a similar role;
• Excellent written and verbal communication skills in English;
• Strong interpersonal and customer service skills;
• Eagerness to learn new products and technologies and apply this knowledge;
• Ability to be proactive and reactive, detail-oriented under pressure;
• Ability to follow standard processes within set service levels;
• Team player mentality;

Previous experience with CRM systems like Salesforce is advantageous.

Why you’ll love working for us :

• Work in a fast-paced, innovative, international team, engaging with various countries and cultures;
• A company culture that balances hard work with fun;

We prioritize decisive action and moving forward swiftly, minimizing bureaucracy.

The benefits include :

• Up to 3 days of remote work per week;
• €500 gross for home office setup;
• Home office allowance;
• Opportunity to work abroad for 40 days annually;
• Birthday and volunteering leave;
• Additional health and dental insurance;
• 100% employer-funded pension scheme;
• Vouchers for lunch or childcare;
• Unlimited access to LinkedIn Learning;
• Access to Gofluent for language learning;

Employee Assistance Program.

Who are we?

Bridgestone Mobility Solutions aims to move the world toward a sustainable future through data-driven mobility solutions. We develop high-value products and services for fleets, OEMs, and governments to make travel safer, reduce congestion, and lower emissions.

As a Business Unit of Bridgestone Corporation, a global leader in tires and rubber, we operate across Europe, the Americas, Australia, and Africa.

Webfleet, our fleet management solution, analyzes vehicle data to improve productivity, safety, and cost-efficiency for over 50,000 customers worldwide, supported by the largest support network in the industry.

If you're interested, please apply and upload your CV. Note that pre-employment screening may be part of the process. We are committed to diversity and equal opportunity, valuing applicants regardless of race, religion, gender, age, or disability.