Customer Support Specialist - Spanish Speaker

Bitunix Fintech LLC; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Support Representative fluent in Spanish to join their dynamic team. In this role, you will be the first point of contact for customers, providing essential support via email, live chat, and phone. Your expertise in cryptocurrency and blockchain technology will help you resolve inquiries and enhance customer satisfaction. This innovative firm values its employees and fosters a positive work environment, offering competitive salaries and opportunities for growth. If you are motivated and eager to make a difference in the exciting world of digital assets, this opportunity is for you!

Formación

• Minimum 1-2 years of experience in customer service, preferably in crypto or tech.
• Strong understanding of cryptocurrencies and blockchain technology.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with a positive attitude.
• Identify and resolve customer complaints related to transactions and account access.

Conocimientos

Customer Service

Problem-Solving Skills

Communication Skills

Technical Skills

Organizational Skills

Educación

1-2 years in customer service

Herramientas

Customer Support Software

Descripción del empleo

Job Summary :

As a Customer Support Representative - Spanish Speaker, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries, resolve any issues they may have, and maintain a high level of customer satisfaction.

Key Responsibilities :

• Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, maintaining a positive and professional attitude.
• Issue Resolution: Identify and resolve customer complaints or issues related to transactions, account access, and product features.
• Product Knowledge: Develop an in-depth understanding of our cryptocurrency products and services to provide accurate information and assistance.
• Documentation: Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
• Collaboration: Work closely with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience.
• Market Awareness: Stay informed about cryptocurrency trends and updates to better assist customers.
• Compliance Support: Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements.

Qualifications :

• Experience: Minimum of 1-2 years in customer service, preferably in the crypto or tech industry.
• Knowledge: Strong understanding of cryptocurrencies and blockchain technology.
• Communication Skills: Excellent verbal and written communication skills in English and Uzbek are required.
• Problem-Solving Skills: Ability to handle challenging interactions with empathy and professionalism.
• Technical Skills: Familiarity with customer support software.
• Organizational Skills: Strong ability to prioritize tasks and manage time effectively.

Why Work for Us :

At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team!