Customer Support Specialist - Spanish Speaker

buscojobs España; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative company as a Customer Support Representative. In this role, you will ensure customer satisfaction by providing prompt and efficient support through various channels. Your responsibilities include assisting customers with inquiries, resolving issues, and maintaining detailed records. With a focus on cryptocurrencies and blockchain technology, you'll collaborate with various departments to enhance the customer experience. This is a fantastic opportunity to grow your career in a rapidly evolving industry while being part of a supportive and inclusive work environment.

Formación

• 1-2 years of experience in customer service, ideally in crypto or tech.
• Strong understanding of cryptocurrencies and blockchain technology.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify and resolve customer complaints related to transactions and products.

Conocimientos

Customer Service Experience

Cryptocurrency Knowledge

Communication Skills

Problem-Solving Skills

Technical Skills

Organizational Skills

Educación

Experience in Customer Service

Herramientas

Customer Support Software

Descripción del empleo

As a Customer Support Representative - Spanish Speaker, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries, resolve any issues they may have, and maintain a high level of customer satisfaction.

Key Responsibilities :

• Customer Interaction : Respond promptly to customer inquiries via phone, email, and chat, maintaining a positive and professional attitude.
• Issue Resolution : Identify and resolve customer complaints or issues related to transactions, account access, and product features.
• Product Knowledge : Develop an in-depth understanding of our cryptocurrency products and services to provide accurate information and assistance.
• Documentation : Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
• Collaboration : Work closely with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience.
• Market Awareness : Stay informed about cryptocurrency trends and updates to better assist customers.
• Compliance Support : Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements.

Qualifications :

• Experience : Minimum of 1-2 years in customer service, preferably in the crypto or tech industry.
• Knowledge : Strong understanding of cryptocurrencies and blockchain technology.
• Communication Skills : Excellent verbal and written communication skills in English and Uzbek are required.
• Problem-Solving Skills : Ability to handle challenging interactions with empathy and professionalism.
• Technical Skills : Familiarity with customer support software.
• Organizational Skills : Strong ability to prioritize tasks and manage time effectively.

Why Work for Us :

At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team!