Customer support specialist Spanish and English

Flutter; Ceuta; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Join a leading customer support team in Ceuta as a Customer Support Specialist. You will handle various customer interactions across multiple channels, ensuring a positive experience for players. This full-time role offers competitive pay, extensive benefits, and opportunities for career growth in a dynamic environment.

Servicios

30 days paid leave

Health and dental insurance

Personal life insurance

Allowance for hobbies or learning

Support for external learning

Cash gift for new family members

Work-from-home allowance

Free snacks and drinks at the office

Formación

• Excellent communication skills in Spanish and English.
• Experience in customer service, preferably in a multichannel contact center.
• Proficient with Microsoft Office and keyboard skills.

Responsabilidades

• Respond promptly to all communications with high attention to detail.
• Provide technical support to customers.
• Build and maintain customer relationships.

Conocimientos

Communication skills

Customer service orientation

Problem-solving skills

Interpersonal skills

Proactive improvement suggestions

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Customer support specialist Spanish and English

The role: Customer support specialist Spanish and English

We are looking for a Customer support specialist Spanish and English to join our busy, data-driven customer support team based in Ceuta, Spain.

It is a day shift role with dynamic starting times between 09:30 AM and 11:15 PM, Monday to Sunday, distributed throughout the week. The team handles a variety of tasks to ensure a positive experience for our players.

Join a market-leading Customer Support Team where you'll work with a dynamic and forward-thinking team, supported by managers who help your career growth, all while having some fun along the way.

As a Customer Service Agent, you'll be part of our international team managing all aspects of the Betfair international customer experience. You must adapt to different products and communication channels such as live chat, phone, email, social media, and more.

What you'll be doing...

1. Respond promptly and effectively to all communications, including calls, chats, and emails, with high attention to detail.
2. Provide technical support to customers.
3. Follow up on complex customer issues to ensure timely resolution.
4. Build and maintain customer relationships appropriately.
5. Report recurring issues to team leaders and relevant departments.
6. Contribute to improving the customer experience continually.

The above duties are not exhaustive; you may be required to undertake other tasks within your role's scope.

Who you are...

• Excellent communication skills in Spanish and English, both written and oral.
• Located in Ceuta or willing to relocate.
• Experience in customer service, preferably in a multichannel contact center dealing with high contact volumes.
• Proficient with Microsoft Word, Excel, Internet, and keyboard skills.
• Passionate about sports and gaming products with relevant expertise.
• Effective interpersonal skills, capable of handling difficult customers professionally.
• Proactive in suggesting improvements to the customer experience.
• A team player with a positive attitude.
• Flexible in a dynamic, fast-paced environment.
• High customer service orientation with problem-solving skills.

What's in it for you

• Competitive, experience-based salary.
• 30 days paid leave.
• Health and dental insurance for you and your family.
• Personal life insurance.
• Allowance for hobbies or learning.
• Support for external learning, including Udemy and Mindtools access, leadership programs, and training.
• Cash gift of 1000 EUR for new family members.
• Work-from-home allowance for office setup.
• Free snacks, fruits, and drinks at the office.

About the group

Betfair, part of Flutter Entertainment, is a global leader in sports betting, gaming, and entertainment, headquartered in Dublin and listed on the London Stock Exchange.

We are committed to diversity and equal opportunity and provide reasonable accommodations for applicants with disabilities.

Note: We do not accept general applications; support is only for those who need it during the application process.

Apply now for a seat at the table!

We aim to respond quickly. Successful candidates will be invited for a phone or Zoom interview.

Discover your passion with Betfair.

Required Experience: Unclear seniority.

Key Skills:

• Employment Type: Full-Time
• Experience: Years (unspecified)
• Vacancy: 1