Customer Support Specialist - SaaS

Hatched Recruitment Group; Barcelona; Híbrido; EUR 30.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Customer Support Advisor in Málaga to provide multi-channel support for clients across Spain, Portugal, and Italy. The ideal candidate should be fluent in Spanish and Italian with excellent English, and possess 3–5 years of experience in customer support or SaaS software. The role offers a permanent contract, hybrid working, and a salary of up to €30,000.

Servicios

25 days holiday plus national and local holidays

Employee Assistance Programme

Collaborative team culture with room to grow

Formación

• 3–5 years’ customer support or SaaS software support experience.
• Calm, professional communicator able to simplify complex issues.
• Organized, detail-oriented, and comfortable in a fast-paced environment.

Responsabilidades

• Provide multi-channel support (phone, chat, email) to hospitality businesses.
• Resolve up to 85% of issues at first contact.
• Guide customers through screen-share sessions.

Conocimientos

Fluent in Spanish

Fluent in Italian

Excellent English

Problem-solving skills

Technical troubleshooting skills

Educación

University degree

Descripción del empleo

Overview

We’re looking for a Customer Support Advisor to join our growing team in Málaga, supporting clients across the Spain, Portugal and Italy. You’ll be the first point of contact for customers, helping them maximize the value of our SaaS software while resolving technical and operational queries with professionalism and care.

Responsibilities

• Provide multi-channel support (phone, chat, email) to hospitality businesses.
• Resolve up to 85% of issues at first contact, escalating where necessary.
• Troubleshoot software and connection issues.
• Guide customers through screen-share sessions to solve complex problems.
• Collaborate with internal teams to track trends and improve processes.
• Contribute to help articles, training materials, and customer resources.

Requirements

• Based in Málaga, Spain with eligibility to work locally.
• Fluent in Spanish and Italian, with excellent English (Portuguese a plus).
• University degree and 3–5 years’ customer support or SaaS software support experience.
• Strong problem-solving and technical troubleshooting skills.
• Calm, professional communicator with the ability to simplify complex issues.
• Organized, detail-oriented, and comfortable in a structured, fast-paced environment.

What We Offer

• Permanent full-time contract (Monday to Friday, 40 hours).
• Hybrid role from our central Málaga office.
• Salary up to €30,000.
• 25 days holiday plus national and local holidays.
• Employee Assistance Programme.
• A collaborative, international team culture with room to grow.

If you’re motivated, technically minded, and eager to help customers succeed, we’d love to hear from you.